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Case Aide

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Case Aide

Salary

$24.71 - $33.67 Hourly

Location

Stillwater, MN

Job Type

Special Project

Job Number

25-00139

Department

Community Services Dept

Division

Economic Support Division

Opening Date

09/23/2025

Closing Date

10/5/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

This is a special project position approved through 12/31/26.

The Case Aide-Community Services helps clients to obtain and maintain eligibility for Economic Assistance programs and assists Eligibility Specialists complete some of the functions needed for case maintenance. Duties may vary depending on assigned program area.

DESIRABLE EXPERIENCE:

+ Experience interacting with and providing customer service to individuals from a variety of cultural and ethnic backgrounds

+ Paid work experience or training in support or administration of public assistance programs such as emergency assistance

+ Paid work experience providing customer service in a high-volume setting

+ Paid work experience working with private and/or confidential client information

+ Paid/lived experience/voluntary services in the community

+ Associates degree or higher in behavioral sciences, human services, accounting, math or business

SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS : 40 hours between the hours of 8:00 a.m. - 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE : $24.71 - $33.67 Hourly

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined2025.pdf) outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;

• Provide inclusive and equitable service to all members of the community with dignity and respect;

• Demonstrate support for the County’s diversity, equity and inclusion program;

• Demonstrates knowledge of available resources and other economic support programs;

• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;

• Demonstrates skills in basic mathematics;

• Demonstrates ability to organize and coordinate job activities; and

• Demonstrates ability to accurately and rapidly process detailed information.

DUTIES & RESPONSIBILITIES

Provide case support:

• Open and maintain client eligibility records;

• Review case records for completion; and

• Interview clients to obtain and verify information.

Maintain compliance with state, federal and county regulations and requirements:

• Perform statistical computations;

• Participate in the development of procedures for service operations;

• Identify procedural changes and communicate to affected staff;

• Develop and create spreadsheets and reports; and

• Provide administrative support for advisory or community committees.

Process financial transactions:

• Authorize, verify and process service payment of services;

• Code and reconcile payments;

• Coordinate billing for social services expenses;

• Establish records to ensure reimbursement of eligible funding;

• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and

• Assist with budget process as requested.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

Which of the following minimum qualifications for this position do you possess:

+ I have a High School diploma (or equivalent) and THREE years (full time equivalent) of employment in a general office support position in a professional office setting.

+ I have completed an office support certificate/degree program and have TWO years (full time equivalent) of employment in a general office support position in a professional office setting.

+ Neither of the above.

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have an Associates degree or higher in behavioral sciences, human services, accounting, math or business?

+ Yes

+ No

04

The work performed in this role requires interaction and providing services to individuals from a variety of cultural and ethnic backgrounds. Please check the areas below that best describe your experience:

+ I have experience using a translator/interpreter for a family or person who requires this service.

+ I have completed professional or educational Cultural Competence training or courses.

+ My job responsibilities/duties have required specific interaction with people from different racial/ethnic backgrounds.

+ I am fluent in a second language.

+ I have participated in community Racial Equity, Diversity or Inclusion work.

+ I have participated in professional or volunteer opportunities in diverse, multicultural, and inclusive settings.

+ I have experience working with a diverse background of individuals from various socioeconomic status.

+ None of the above

05

IMPORTANT: If you checked any of the areas listed above, you must describe your personal or professional experience that demonstrates your ability to interact with people from cultural/ethnic backgrounds other than your own. You must also provide information about where you obtained the experience, what ethnic/cultural population(s) you worked with, and the dates when you gained this experience. Credit will not be given for the answers above if this additional information is missing or incomplete. (If you answered "None of the above" to the question, enter "NA" in the text box.)

06

Do you have paid work experience or training in support or administration of public assistance programs such as emergency assistance?

+ Yes

+ No

07

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

08

Do you have paid work experience providing customer service in a high-volume setting?

+ Yes

+ No

09

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

10

Do you have paid work experience working with private and/or confidential client information?

+ Yes

+ No

11

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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