"Alerted.org

Job Description

Job Summary:

We are seeking a detail-oriented and technically proficient Jira Administrator to manage, configure, and optimize our Atlassian Jira environment. This role will support cross-functional teams by ensuring Jira is tailored to meet business needs, enabling efficient project tracking, reporting, and collaboration.

Key Responsibilities:

• Administer and maintain Jira Software, Jira Service Management

• Confluence would be great for documentation

• Knowledge of Jira service manager

• Create and manage custom workflows, fields, screens, permissions, and schemes.

• Develop and maintain dashboards, filters, and reports for various teams.

• Manage user access, roles, and group permissions.

• Perform regular audits and clean-ups of Jira projects and configurations.

• Provide training and support to users and teams on Jira best practices.

• Collaborate with stakeholders to gather requirements and implement solutions.

• Monitor system performance and troubleshoot issues as they arise.

• Stay current with Atlassian product updates and recommend improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

• 5+ years of experience administering Jira and Confluence in a professional environment.

• Strong understanding of Jira workflows, permission schemes, and automation.

• Experienced in configuring SSO, MFA, and user provisioning with Atlassian Guard to secure Jira and Atlassian Cloud environments

• Ability to lead assessment and cleanup efforts, manage sunset activities, and provide strategic advisory on future-state planning.

• Familiarity with Agile Scrum methodologies

• Excellent problem-solving, communication, and documentation skills. • Experience with Jira Cloud and/or Data Center environments.

• Familiarity with ITSM practices and Jira Service Management.

• Experience with Jira plugins/add-ons (e.g., ScriptRunner, Automation for Jira, BigPicture).

• Basic knowledge of REST APIs and scripting (e.g., Groovy, Python, or Bash)

• Certified Jira Administrator (ACP-120 or similar).