• Laboratory Receptionist

    UNC Health Care (Hendersonville, NC)


    Description

    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

    Summary:

    The Laboratory Receptionist serves as a primary customer service role for the laboratory. This role receives specimens into the lab, registers and orders requisitions, and is responsible for greeting visitors and answering the main lab phone.

    Responsibilities:

    • Ensures the proper completion of registration/order requests. Validates proper submitter selection, that all collection data is documented, billing type is correct and that all required information (fax request, ICD-10, etc.) is validated before completing the registration/order process.

    • Receives specimens arriving in the tube system into the LIS, ensuring all pertinent information is present and distributes them to the appropriate testing areas. Assists in specimen processing when able.

    • Interfaces with customers by phone. Assists with general inquiries from external and internal customers. Directs customer/patients as needed. Serves as first level for customer complaints.

    • Assists Outreach/Send-out duties by receiving specimens from outside locations or processing specimens for testing.

    PARDEE

    Other information:

    QUALIFICATIONS

    Required

    • Experience working in a customer service role

    • Experience working in a lab setting

     

    01.7060.2640

    Job Details

    Legal Employer: Pardee - HCHC

     

    Entity: Pardee UNC Health Care

     

    Organization Unit: Core Lab Pardee

     

    Work Type: Full Time

     

    Standard Hours Per Week: 40.00

     

    Work Assignment Type: Onsite

     

    Work Schedule: Day Job

     

    Location of Job: PARDEEHOSP

     

    Exempt From Overtime: Exempt: No

     

    Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.