• Customer Service Representative - On-Site

    Adecco US, Inc. (Winchester, KY)


     

    Pay: Up to $20.09 per hour

     

    Schedule: Limited-Service Full-Time (Monday–Friday, 9 a.m. – 5:30 p.m. or Monday–Friday, 9:30 a.m. – 6 p.m . )

     

    Adecco is hiring **Customer Service Representatives** (CSRs) to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and ready to grow your career, we want to hear from you!

     

    As a CSR, you’ll play a vital role in helping people across the country access and understand healthcare programs—all while working in a supportive, mission-driven environment. No cold calls, sales, or collections required.

    What You’ll Do

    • Handle inbound customer inquiries via phone

    • Follow scripts and use internal systems to assist callers

    • Guide individuals through online applications and submissions

    • Log call information and escalate complex issues as needed

    • Stay up-to-date on client policies and procedures

    • Adhere to HIPAA and privacy standards

    Qualifications

    • High school diploma or equivalent

    • 6+ months of customer service experience

    • Fluent in spoken English

    • Strong interpersonal, multitasking, and organizational skills

    • Must complete internal training and certification

    • Willingness to work overtime or holidays if required

    • On-site attendance is required

    **Pay Details:** $15.00 to $20.09 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.