• Intern/Part-Time Customer Support Specialist

    Property Meld (Rapid City, SD)


    Intern/Part-Time Customer Support Specialist Who We Are

     

    At Property Meld, we're on a mission to radically improve the property management landscape. Remember that agonizing wait for your rental's maintenance issue to be fixed? We believe it shouldn't be that way.

     

    We're building a seamless maintenance experience that delights residents, empowers property managers, and elevates the industry. Over the past six years, we've transformed from a small startup to a powerhouse, growing from 3 employees in 2016 to over 65 today, and we're just getting started.

     

    As we continue to grow, we're looking for an Intern/Part-Time Customer Support Specialist to help us deliver a World-Class Customer Experience.

     

    About This Role

     

    This opportunity is perfect for someone who is looking for real-world experience in a fast-growing SaaS company while balancing an internship or part-time role.

     

    This role can be structured as either an internship or a part-time position, depending on your experience and availability.

     

    • Hours: 35 hours per week

     

    Compensation: $18/hour

    What You'll Do (Jobs to Be Done)

    • Deliver a World-Class Customer Experience by providing technical support via email, chat, and phone.

    • Troubleshoot customer issues using available tools, resources, and critical thinking.

    • Execute assigned tasks and projects to support the broader Customer Support team.

    • Become a Product Expert – learn and adapt quickly to our platform, processes, and customer needs.

    • Be a Customer Advocate – identify and communicate areas for improvement to enhance the maintenance experience.

    Who This is For

    • Internship Opportunity: Perfect for students or recent graduates looking to gain hands-on experience in customer success, SaaS, or tech support.

    • Part-Time Role: Ideal for professionals seeking a flexible work schedule while growing a career in customer support.

     

    What You Bring

     

    Confident Communicator – You effectively communicate with customers via tickets, live chat, and scheduled calls.

     

    Customer-Focused Mindset – You care deeply about customer experience and problem-solving.

     

    Technical Curiosity – You enjoy learning new tools, troubleshooting, and solving technical issues.

     

    Efficiency Master – You work hard and smart, managing time effectively in a fast-paced environment.

     

    Team-Oriented – You collaborate well but can also thrive independently.

     

    Agility & Adaptability – You grasp new concepts quickly and execute effectively.

    Bonus Points If You Have:

    Experience in customer support, technical troubleshooting, or SaaS.

     

    Familiarity with CRM systems or ticketing platforms.

     

    A knack for efficiency, problem-solving, and clear communication.

     

    Why You'll Love It Here

     

    Real-world experience in a high-growth SaaS company.

     

    Training & mentorship to help you succeed.

     

    Flexible work environment to fit your schedule.

     

    Opportunities for growth and career development.

     

    Ready to make an impact? Apply now and be part of a team that's transforming the property management industry!