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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

The anticipated salary range for this position is $100K-$110K. The actual compensation offered may vary based on job related factors such as experience, skills, education and location

Job Description

**Business Title:** Senior Implementation Lead, Technology Solutions

Job Summary

Responsible for operating independently, leading small to mid-size projects, and providing guidance to lower levels. Responsible for supporting customer implementation events within both the new account and existing account spaces. Works closely with internal implementation project managers and other cross-functional teams to ensure the customer is prepared to successfully use the OM portfolio tool for which they have contracted. Works on projects and project-related initiatives as assigned by leadership including pre-go-live, go-live and post-go-live activities as well as identification and resolution and escalation of issues as needed. This work may also include creating new process documentation and/or tailoring existing training documents to address the customer’s specific clinical processes. Travel to assigned customer accounts to do this work is required and is estimated to be up to 65% of the time.

Core Responsibilities

• Fully functional and independent in role

• Provide guidance to lower levels

• Lead small or mid-size projects/deliverables

• Prepare and facilitate resources for on-site work (ore-go-live, go-live and post-go-live activities including pre-scan, physical inventory, training of clinical team, supply chain team, and management level personnel).

• Evaluate existing customer processes to identify any potential process concerns or modifications needed for technology platform to work successfully.

• Deliver process optimization for customers.

• Lead / Facilitate team calls with customer leaders and provide information and observations of progress, action items, potential concerns and barriers.

• Ensure documentation of project follows standard of practice (project plan, meeting agenda, minutes, etc.)

• Collaborate with teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.

• Present functionality, upgrades and modules to customers as part of a new customer event, existing customer event or at request and approval from leadership.

• Monitor customer satisfaction through various interactions and presence at customer location; addresses issue and escalate any identified concerns to project manager or leadership as appropriate.

• Performs other duties as assigned.

Education & Qualifying Experience 

• Bachelor’s degree in related discipline, preferred

• 3-6 years of related experience preferred

• Or any combination of education and experience to meet the requirements

• Experience leading small or single projects/deliverables

• Experience participating in implementation projects

• Ability and willingness to have conversations with clinical teams

• Ability to follow up and follow through to ensure customer commitments are kept

• Clear and accurate verbal and written communication skills

• Ability to deliver effective product presentations

• Demonstrated planning and organizational skills

• Ability to meet deadlines

• Ability to work independently as well as part of a team

• Ability to display sound business judgement on a consistent basis

• Ability to listen and respond appropriately to customer and co-worker requests, communicate effectively with clients and team members to clarify understanding

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.