• Hotel Front Desk Supervisor, Holiday Inn

    Delaware North (Estes Park, CO)


    The opportunity

     

    Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Holiday Inn Estes Park in Estes Park, Colorado. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

     

    If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

    Pay

    $23.00 - $25.00 / hour

     

    Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

    What we offer

    + Health, dental, and vision insurance*

    + 401 (k) with company match*

    + Paid vacation days and holidays*

    + Paid parental bonding leave*

    + Tuition or professional certification reimbursement*

    + Weekly pay

    + 50% off food & beverages

    + 20% off retail items

    + Referral bonus – earn $200 for each eligible referral

    + Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

    *Available for full-time, year-round team members

     

    Life in Estes Park

     

    Looking for a job you love in a place you'll never want to leave? Be part of a global team on the doorstep of Rocky Mountain National Park! Enjoy the thrill of the outdoor activities with the convenience of living in the town of Estes Park.

     

    + Dorm-style housing available for $85/ week, including wi-fi and all utilities

    + Low-cost off-site laundry facility

    + Tons of outdoor activities, including:

    + Access to hiking and backcountry skiing in Rocky Mountain National Park

    + Rock climbing in Performance Park

    + Mountain biking in Hermit Park

    + Horseback riding, nature watching, camping, fishing, and much more!

     

    What will you do?

     

    + Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

    + Provide team members with guidance on handling difficult problems or resolving escalated guest complaints

    + Implement policies, procedures, and service standards in conjunction with management

    + Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

    + Handle cash; maintain records about inventory, team, orders, and supplies

    More about you

    + At least three years of experience in hospitality, with front desk experience, is preferred

    + Prior supervisory experience preferred

    + Computer literate in MS Office programs; some experience with property management systems preferred

    + Must be fluent in the English language, both spoken and written

    + No college degree required

     

    Shift details

     

    Days

     

    Evenings

     

    Split shift

     

    Overnight

     

    Holidays

     

    Weekends

     

    Who we are

     

    Holiday Inn Estes Park is a haven for outdoor enthusiasts. The hotel is only two miles from the Rocky Mountain National Park and a short walk to the heart of town. Our natural playground offers many outdoor activities: hiking, biking, fly fishing, and rafting. We offer on-site housing and discounts on meals, retail, and lodging.

     

    We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

     

    Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

     

    Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

     

    Together, we’re shaping the future of hospitality — come grow with us!

     

    Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.