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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Provides infrastructure support for systems of complexity, as assigned, at The Queen’s Health Systems (QHS).

• Performs advanced diagnoses and troubleshooting to resolve issues with infrastructure hardware and datacenter software.

• Supports and assists the IT Department in the development of sound practices and solutions for infrastructure issues.

• Collects data from performance and uptime monitoring tools and provides reports to management for information and review.

• Keeps abreast of the latest technology; makes recommendations and offers solutions based on trends to maintain or improve efficient datacenter operations.

• Serves as a Tier 2 escalation point for infrastructure related issues.

• Monitors, analyzes, and leads planning activities to ensure adequate capacity, availability, and effective use of the latest available technologies.

• Designs, plans and implements advanced technical solutions.

II. TYPICAL PHYSICAL DEMANDS: All essential, designated by frequency.

• Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.

• Frequent: standing, sitting, walking, finger dexterity, hearing.

• Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.

• Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Work schedule includes providing 24 hours/7 days a week support as required.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor’s degree in Information Technology (IT) field or related field; four (4) years experience in enterprise infrastructures may be substituted for educational requirement.

• Depending on area of assignment, must successfully complete and maintain certification(s) in the application(s) assigned, and as may be specified per the training agreement.

• Current certification in at least one (1) of the following preferred:

o MCSE: Server Infrastructure

o MCSA: Windows 2012

o VMware Certified Professional

o VMware Certified Implementation Expert

o MCSD: Application Lifecycle Management

o Other MCSA certifications

o Citrix Netscaler

o Linux

B. EXPERIENCE:

• In addition to the educational requirement, four (4) years experience with server and data center infrastructure technologies demonstrating the following:

o Expert understanding of Windows OS / servers, failover clustering, VMware concepts, and server hardware.

o Knowledge of Active Directory, Windows / Linux, and Storage Area Networks.

o Experience with Microsoft services such as Exchange and SQL server.

o Windows Server Operating Systems Server 2008 and 2012.

o Proven experience in overseeing design, development, and implementation of software systems, applications, and related products.

o Working technical knowledge of current software protocols, and Internet standards.

o Proven software troubleshooting experience.

o Application support experience.

Equal Opportunity Employer/Disability/Vet