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Job Overview

Here at Fairview, we are now seeking a Department Services Representative to join us at our Fairview Lakes Medical Center in Wyoming, MN! This is a .6 FTE (48 hours per 2 weeks) position that will work 6, 8 hour shifts every 2 weeks rotating on the day/eves shift with an every other weekend rotation. Weekday rotating evening shifts are from 12PM - 8:30PM, weekend shifts are from 7AM - 3:30PM.

The Department Services Representative provides a positive, professional, knowledgeable and welcoming presence for all aspects of the department. This position provides expert support functions for all aspects of the department including clerical services, managing patient records, customer interactions, maintaining professional and well-equipped facility, scheduling and check in processes, direct customer support via phone, electronic communication, and in person. The imaging assistant understands and incorporates established HIPAA and ROI policies and procedures in all aspects of their accountabilities.

Responsibilities

Reception and Patient:

+ Performs customer intake duties

+ Answers inquiries according to department standards and takes concise and accurate phone messages

+ Schedule and checks in patients

+ Orders and maintains office supplies

+ Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions

+ Maintains lobby appearance, customer equipment, and amenities

Film File Room:

+ Maintain up to date knowledge and proficiency with all information technology and radiology technologies

+ Burn CDs and maintains data on RIS

+ Files and retrieves film jackets and digitize analog films

+ Complete and organize law cases for release of information

+ Organize, maintain and updates the file system

+ Verify patient identification on cd/ films released

+ Follow established policies and procedures for release of patient information

+ Requests previous studies for comparison

+ Uploads appropriate outside images to PACS

Equipment:

+ Demonstrates proper technique in operating and maintaining all necessary equipment, Information Systems, phone systems, CD Burner, and office equipment

+ Identify and actively perform problem solving processes for equipment to ensure all are in working order

Required Qualifications

+ 1-3 years’ experience in a customer service field

Preferred Qualifications

+ Radiology and computer experience and medical terminology preferred

+ 3 years’ experience as a receptionist or scheduler in a health care related field

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/lakesseiu

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status