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NY HELP Yes

Agency Labor, Department of

Title Program Research Specialist 4 (Human Services) - Albany (NY-HELPS)

Occupational Category Administrative or General Management

Salary Grade 27

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $106898 to $131665 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1220 Washington Avenue

State Office Campus, Building 12

City Albany

State NY

Zip Code 12226

Duties Description Duties of the Program Research Specialist 4 (Human Services) include but are not limited to: • Managing the Departmental Survey Unit. • Organizing and directing survey unit staff, including direct supervision of a Grade 23.• Reporting to and communicating with division leadership, acting as a primary contact person for unit. • Keeping track of the 'big picture' and how it relates to the program area or the entire agency. Maintaining unit's Project Tracker. • Must demonstrate excellent organizational skills. • Prioritizing tasks with competing deadlines. • Assigning work and relaying information and requests to staff. • Training staff on advanced Word and Excel techniques. • Training staff on advanced Alchemer software techniques. • Training staff on Dedoose or similar software to analyze qualitative data. • Training staff on proper statistical techniques for drawing a sample and analyzing results. • Leading the design, creation and implementation of surveys and focus groups. • Leading meetings to help develop survey questions. • Leading meetings to help develop focus group questions. • Overseeing the preparation of reports and dashboards to present materials. • Giving presentations to management and others as needed. • Reviewing material and making revisions and improvements. • Displaying attention to detail. • Demonstrating excellent writing and communication skills. • Working on special projects as requested.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Non-Competitive Minimum Qualifications:A bachelor’s degree or higher and twelve (12) semester credit hours in statistics, economics, econometrics, research methods, data analysis, or data modeling AND five (5) years of subsequent professional research experience in the collection and evaluation of quantitative data directed toward review and analysis of program operations. Two (2) years of the experience must have involved supervision of professional staff engaged in these functions. Substitution: A master’s degree in business administration, criminal justice, economics, econometrics, health care administration, public administration, public health, social science, statistics, transportation, or a closely related field, may be substituted for one (1) year of the general (non-supervisory) experience, a doctoral degree in one of these fields may be substituted for two (2) years of the general experience.It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps.Competitive Minimum Qualifications:A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.Reassignment Qualifications: (DOL EMPLOYEES ONLY)Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Program Research Specialist 4 Human Services; if you have less than one year, you must be reachable on the current Program Research Specialist 4 Human Services eligible list for this location, if one exists.52.6 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 25 or higher determined to be administrative by Civil Service. Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ .Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, [email protected] is available and can be discussed during the interview.We offer a comprehensive benefits package, including:• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).• Choice of several affordable and competitive health insurance plans• Dental and vision insurance plans at no additional cost• Membership in the NYS Employee’s Retirement System• NYS Deferred Compensation Investment Plan• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)• Eligibility to apply for tuition reimbursement for qualifying employees and courses• Paid Parental LeaveOur mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-usDOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

Name Michelle Lavigne

Telephone 518-457-1020

Fax EFax: [email protected]

Email Address [email protected]

Address

Street 1220 Washington Avenue

State Office Campus, Building 12

City Albany

State NY

Zip Code 12226

Notes on Applying All candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by October 9, 2025, and submitted via email to [email protected] or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID 198561, Program Research Specialist 4 (Human Services) – Albany (NY-HELPS), in the subject line of your email. Failure to do so may result in a delay of processing your application.Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion and Accessibility (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575).