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NY HELP Yes

Agency Financial System, Statewide

Title Information Technology Specialist 1, #25-09 (NY HELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 14

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $53764 to $68630 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Statewide Financial System

W. A. Harriman State Office Building Campus, Bldg. 5

City Albany

State NY

Zip Code 12227

Duties Description The Statewide Financial System (SFS) is New York State’s enterprise financial system that supports agency business processes and serves as the State’s accounting system of record. Supporting approximately 80 State agencies, SFS processes over $100 billion in payments on an annual basis, and strives to continually ensure system performance, reliability and availability, safeguard the integrity of the data contained within SFS, and maximize use of SFS functionality for the greatest benefit of NYS government.As a member of the Statewide Financial System (SFS) Stakeholder Engagement Bureau within Customer Experience and Engagement Pillar, the incumbent will be responsible for supporting change management tasks related to business process and system changes that affect end users and stakeholders of the State’s enterprise financial and accounting system. The incumbent will also be responsible for supporting stakeholder communication, training, and agency business process testing.General Job Responsibilities include:• Understand how agencies use various SFS modules to conduct business.• Assist with troubleshooting issues/incidents to support customers and increase system knowledge and monitor for any subsequent issues to ensure that they are resolved in a timely fashion.• Develop understanding of agency business process needs to provide targeted support to various stakeholder groups.• Interface with stakeholders to ensure that SFS fully understands their problems.• Schedule stakeholder meetings, capture key actions and decisions, and assist with tracking the completion of action items for assigned SFS projects.• Provide change management, communication, and training support for assigned SFS projects.• Assist with the development of communications and reference materials/guides that support users in understanding a business process and/or policies related to state financial activities.• Ensure stakeholder training materials, project artifacts, and communication needs are met within required timeframes.• Support the development of technical and non-technical content (communications, reference guides, training presentations, procedures, etc.).• Assist customers with testing new releases and effected business processes; follow up on testing when needed.• Support the creation of process flows and process models for the as-is or to-be business processes or functions as needed.• Participate in knowledge transfer and continuous learning sessions to build competency in key focus areas.• Other duties as assigned.

Minimum Qualifications NYHELPS Qualifications:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NYHELPS Minimum Qualifications:60 semester credit hours including or supplemented by 15 semester credit hours in computer science; or one year of experience in information technology. Qualifying Experience: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology.Permanent-Competitive Qualifications:This position is open to candidates who are reachable on the Information Technology Specialist 1, G-14, Civil Service eligible list OR have one year of permanent competitive service as an Information Technology Specialist 1, G-14. This position is also open to NYS employees deemed eligible for transfer under Section 52.6 of the Civil Service Law. The transfer cannot be a second, consecutive transfer resulting in an advancement of more than two grades. In order to qualify for a Section 52.6 transfer, candidates must have one year of permanent competitive service in a qualifying administrative title such as Business Management Assistant, G-14, Internal Auditor, G-14, or Program Research Specialist 1, G-14.Preferred Qualifications:• Strong interpersonal skills; ability to work on cross-functional teams. • Strong verbal and written communication skills• Commitment to superior Customer Service including:-Essential soft skills required to liaise with team members at all levels of the organization and SFS customers.-Ability to authentically build trusted relationships and maintain a positive work environment.

Additional Comments This position may be designated 55 b/c and is subject to verification of applicant eligibility. You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.SFS is the organization that manages the enterprise financial system that supports the business of New York State government. SFS is an independent entity jointly governed by the Office of the State Comptroller and the Division of the Budget.As one of the largest public sector enterprise financial systems in the United States, SFS processes an average of 22,000 voucher transactions daily and about $150 billion in payments per year using Oracle PeopleSoft technology. SFS staff provide extensive operational support to over 70 NYS agencies and authorities. SFS continues to work on major initiatives to expand the use of system functionality and works collaboratively with agencies and the NYS Office of Information Technology Services clusters that support IT systems across the State.Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government’s financial business processes. SFS is committed to diversity and workforce development, providing its employees with professional growth through training opportunities and knowledge sharing. To learn more about SFS, visit our website at www.sfs.ny.gov.Work hours and telecommuting availability (50% maximum) for this position will be discussed during the interview process, and are subject to operational needs and the telecommuting application process.Appointment to this position is contingent upon your ability to provide satisfactory proof of legal authorization to work in the United States, which must be maintained throughout your employment. Visa sponsorship is not available for this position.Candidates from diverse backgrounds are encouraged to apply. SFS is an equal opportunity employer and is committed to workplace diversity.

Some positions may require additional credentials or a background check to verify your identity.

Name SFS Personnel

Telephone

Fax

Email Address [email protected]

Address

Street Statewide Financial System

W. A. Harriman State Office Building Campus, Bldg. 5

City Albany

State NY

Zip Code 12227

Notes on Applying To apply, please send a cover letter and resume to [email protected], and be sure to indicate that you are applying for the position of Information Technology Specialist 1, Ref. #25-09.