• Help Desk Analyst Tier II

    Robert Half Technology (Charlotte, NC)


    Description

    Robert Half is seeking Tier II Help Desk Analysts for proactive recruitment with our top clients. This mid-level role is suited for candidates who can resolve escalated technical issues and contribute to IT service delivery improvements.

    Responsibilities:

    + Troubleshoot and resolve escalated software, hardware, and networking issues.

    + Support Office 365, VPNs, remote connectivity, and mobile device management (MDM).

    + Perform basic Active Directory administration (account creation, group policy updates).

    + Collaborate with Tier III/Systems teams on complex issues.

    + Document technical solutions and mentor Tier I analysts.

    Requirements

    Qualifications:

    + 2–4 years of help desk/IT support experience.

    + Hands-on experience with Office 365, Active Directory, VPNs, and Windows Server.

    + Familiarity with ticketing systems (ServiceNow, Zendesk, Remedy).

    + CompTIA A+/Network+ or Microsoft certifications a plus.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .