"Alerted.org

Description

We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.

Responsibilities:

• Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.

• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.

• Manage service desk tickets, ensuring timely responses and resolutions.

• Support mobile device management operations and ensure proper system functionality.

• Collaborate with team members and end-users to identify and implement solutions.

• Maintain professionalism and clear communication when assisting users.

• Ensure on-site presence as required to meet support needs and uphold reliability.

• Follow established procedures and guidelines while contributing to process improvements.

• Utilize technical expertise to diagnose and resolve hardware and software issues.

Requirements • Proven experience in Tier 2 IT support roles.

• Strong knowledge of Active Directory and Microsoft Windows 10.

• Ability to troubleshoot hardware and software issues effectively.

• Familiarity with mobile device management systems.

• Experience in managing service desk tickets and providing timely resolutions.

• Excellent communication skills with a detail-oriented approach.

• Ability to work independently while adhering to instructions.

• Reliable and punctual with a commitment to on-site presence. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .