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Livingston Warming Center Coordinator

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.

We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.

HRDC exists to instill hope, develop resources, design solutions, and change lives.

We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 9/24/2025

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Location Warming Center - Livingston

Description

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Section I: Position Details

Job Opening Date:September 24, 2025

Job Status: This position is contract, full-time, 40 hours.

Length of Assignment:This contract is November 01, 2025 - March 31, 2026. These dates are subject to change based on funding availability. Current shelter operations are expected to begin mid/late November 2025 and end in February 2026.

Shift Details:This position will maintain a flexible schedule with hours expected during evenings and weekends.

Wage:$27.50/hour

Section II - Description of Duties Performed

General Summary of Purpose of this Position:

The Emergency Shelter Program Coordinator is responsible for overseeing overnight staffing, ensuring consistent operations, and leading safety and guest service efforts. They are responsible for supervising staff, upholding program structure, and ensuring a trauma-informed, organized, and safe environment. This includes leading safety responses, coordinating guest-facing communications, and managing key systems that support guest services, storage, and shelter-wide coordination.

This position will maintain a flexible schedule with hours expected during evenings and weekends.

Primary Job Duties and Responsibilities

1. Customer Service (25%)

+ Foster safe, supportive environments and positive community interactions in a congregate residential setting for customers of all cultures, ethnicities, and backgrounds.

+ Conduct all functions according to the program and agency guidelines, policies, procedures, and ethical standards.

+ Monitor and support guest access to services, including day storage, laundry, bunk assignments, and locker access.

+ Coordinate and/or complete intake and orientation of guests, providing advocacy, resource referral, risk assessment, and crisis intervention.

+ Develop and deliver nightly guest announcements to ensure guests are informed of key updates, policies, services, and events.

+ Organize and coordinate regular guest town halls or listening sessions to promote transparency, community feedback, and accountability.

+ Maintain and update guest-facing communication boards, signage, and posted expectations.

+ Track and manage guest-related documentation systems including bunk assignments, behavior plans, incident notes, program trackers, and follow-up communications.

+ Monitor storage areas and ensure organization, accountability, and accessibility for all residents.

2. Program Operations (25%)

+ Ensure the shelter is physically safe for residents of all demographics and abilities.

+ Maintain the facility in a clean, sanitary, and safe condition.

+ Submit maintenance requests and supply needs timely while communicating such needs with the program manager.

+ Perform facility tasks which include distributing and setting up supplies, cleaning, organizing work areas, completing facility laundry, and ensuring the space is prepared for the next shift.

+ Understand and consistently reinforce shelter policies and procedures.

+ Arrive on time for their scheduled shift and stay until a replacement arrives.

+ Report to work when called in if serving in an on-call capacity.

+ Supervises and orients volunteers to provide quality support and accountability.

Recordkeeping and Reporting

+ Maintain customer files, case notes, and appropriate documentation systems.

+ Enter program data efficiently and accurately into the required databases.

+ Conduct regular data quality and control evaluations, correct any data errors, and conduct annual data reporting.

+ Maintain all required documentation by agency policy and procedure and contractual mandates.

+ Update waiting lists, customer files, available assistance, and other documentation as needed.

+ Submits shift briefings to all shelter staff to promote clear and consistent communication.

3. Teamwork and Professionalism (25%)

+ Plans and organizes work effectively and ensures its completion.

+ Ability to work independently and communicate questions, concerns, and feedback with the Director for support.

+ Adheres to the HRDC Employee Handbook.

+ Attend staff meetings, agency-wide meetings, training, and other meetings as assigned.

+ Maintains and supports partnerships in shelter provision by coordinating with external partners and internal HRDC staff for continuity of care.

4. Supervisor Responsibilities (25%)

+ Provide direct supervision, coaching, and support to multiple overnight staff.

+ Ensure adequate overnight staff coverage and coordinate scheduling needs

+ Conduct nightly team check-ins and end-of-shift debriefs to ensure continuity of care and communication across shifts.

+ Work in tandem with the Director and operations staff to coordinate with facility needs.

+ Monitor the facility space and develop systems to promote safety, support, and physical efficiencies.

+ Hire and onboard new staff

+ Serve as the point person for onsite safety response during overnight shifts, including de-escalation, emergency procedures, and coordination with law enforcement or crisis services when needed.

+ Support operational programming and delegate tasks as needed.

+ Orient, train, and support volunteers.

+ Monitor, post, and update volunteer shift needs utilizing the agency database.

+ Facilitate communication between staff and volunteers.

+ Coordinate and monitor guest services, including the Guest Engagement program.

+ Ensure adherence to overnight safety protocols and documentation standards.

+ Promotes consistency across programming and operations.

Education and Experience:

The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:

+ Graduation from high school or GED is required.

+ Bachelor’s/associate degree in social services, Public Health, or a related field from a college or university or equivalent is preferred.

The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

+ One to two years of experience working with at-risk populations, the population of focus, or human service activities is preferred.

Knowledge Skills and Abilities:

+ Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups.

+ Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects, and services.

+ Ability to read, interpret, and implement documents such as governmental regulations, rules, and procedure manuals.

+ Ability to work with minimal supervision and effectively manage workflow.

+ Ability to present self and organization positively and professionally.

+ Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants.

+ Exhibit self-motivation, high energy level, effective organizational skills, and ability to make appropriate programmatic decisions.

+ Effectively disseminate information about the programs

+ Demonstrate knowledge of community resources and partners

+ Ability to effectively establish and maintain positive working relationships with program participants and other team members.

+ Ability to demonstrate a strong commitment to helping people succeed in innovative educational and training programs, re-orient their lives to produce positive behavior and self-sufficiency and enable them to be effective in their community.

Language Skills:

+ Ability to read, interpret, and draft routine reports and correspondence.

+ Ability to analyze and interpret complex and sensitive information, persuasive speaking abilities.

+ Ability to interpret program manuals and guidelines.

+ Ability to speak Spanish preferred.

Mathematical/ Money Handling Skills:

+ Add, subtract, multiply, and divide simple numbers, compute rate, ratio, and percentages.

+ Personal budgeting skills

Reasoning Ability:

+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

+ Ability to define problems, collect data, establish facts, and draw valid conclusions.

Specialized Office Equipment:

+ Operate Multi-line Phones to place, receive, or transfer calls or to retrieve voicemail messages.

+ Other (Specify): Copier, scanner, postage machine.

Computer Software and Operating Systems:

+ Demonstrated proficiency typing & using a computer.

+ Utilize computer Spreadsheets to input, format, and edit data and save, print, or transmit data.

+ Utilize computer Word Processing to input, format, and edit documents and save, print, or transmit documents.

+ Utilize computer Internet/E-Mail to access, send, retrieve, save, print, or transmit documents, or data files.

+ Operate Personal Computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data.

+ Utilize proprietary, custom, or online programs or databases to input, format, and edit data and save, print, or transmit data. Specify Software: Homeless Management Information System (HMIS), CaseWorthy, and Google Drive

HRDC, Professional or Governmental Policies and Regulations:

+ State or Federal Regulations or Laws (List by Name): HUD, DPHHS

+ Agency Policies or Procedures (List by Name): Emergency Shelter Policies and Procedures

+ Specialized Professional or Industry Guidelines/Standards: N/A

+ Other: N/A

Drivers Licenses Required for Performing this Position:

+ Montana Class D Driver License

+ A reliable vehicle and appropriate insurance are required.

+ A motor vehicle record check will be conducted which may impact continued employment.

Licenses or Certifications That Would Be Useful but Are Not Required:

+ CPR and First Aid

+ Trauma Informed Care

+ Mental Health First Aid

+ Crisis Prevention & Intervention Training

Essential Physical, Mental and Emotional Requirements of this position:

The following physical, mental, and emotional abilities are considered essential to perform the duties listed above:

+ Hearing and vision adequate for interaction with customers, staff, volunteers, and the public

+ Ability to walk, bend, stand, sit, reach, stoop, pull, sit, and squat.

+ The employee must regularly lift up to fifty pounds.

+ Reasoning ability to make decisions that reflect consistency with HRDC and the department’s philosophy, policies, and procedures.

+ The incumbent must be able to perform multiple tasks simultaneously and must be able to work under time and/or deadline pressures.

Section III - Supervision

Supervision Received:

+ This position operates under direct supervision from the Department Director

+ The incumbent’s work is primarily assigned by daily workflow and operations.

+ The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules, and regulations governing the tasks being performed.

This position has the following supervisory responsibilities:

+ Direct supervision of multiple overnight shelter staff and volunteers

+ Support delegating various volunteer tasks and orienting new volunteers to roles and responsibilities.

+ May be the primary point of contact for volunteers

Section IV - Decisions

Impact of Decisions and Errors Made by Position:

+ Decisions, final recommendations, and/or errors primarily affect shelter customers.

Judgment Required to Make Decisions:

+ Requires considerable judgment to work out programs and approaches to major problems and, in general, perform duties wherein recognized general principles may be inadequate to determine the best procedures to follow or the optimum decision in all cases.

Exception Authority:

+ This position works in tandem with the Department Director to evaluate and adjust exceptions to Program Policy or Procedure

Section V - Financial Responsibility

This position is accountable for the following company money, funds, and budgets:

+ This position is responsible for following program budgets.

+ Responsible for submitting payable claims to their supervisor.

Section VI - Personal Contacts

The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

+ Daily interaction with the public or consumers

+ Interacts with representatives of other service providers on a weekly or more frequent basis.

+ Interacts with funding agencies to provide information or exchange facts annually.

Confidentiality:

+ This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position will have full access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times.

Section VII - Working Conditions

The incumbent is exposed to the following unusual, potentially hazardous, or unpleasant working conditions.

+ Works in a temperature-controlled environment.

+ Weekly or more frequent operation of a motor vehicle under all weather conditions.

+ Weekly or more frequent exposure to angry or violent participants or volunteers.

+ Monthly or less frequent exposure to risk of injuries that may result in a permanent disability or death (possibility of having a car accident).

+ Occasional travel is required for training.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.

This position is currently accepting applications.