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Technical Support Engineer

**Location:** Home-based, Exton, PA

Position Summary:

Technical Support Engineer is primarily responsible for providing technical support for Bentley’s Structural Engineering software, STAAD.Pro and STAAD Foundation Advanced.

Responsibilities:

+ Provide technical support to users through Web, Phone & Email on STAAD products like STAAD.Pro, STAAD Foundation Advance

+ Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage.

+ Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests.

+ Coordinate with Development, QA & Product Management team to prioritize bug fixes.

+ Create knowledge articles, edit existing articles to keep them current and use those to support users.

+ Test a product or a feature before a release.

+ Carry out on site/web based technical presentations to users.

+ This is a full-time role expected to work 40 hours per week, home-based in the US.

+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm) ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.

+ This role does not require travel.

Qualifications:

+ Bachelor’s degree in Civil, Structural Engineering, or equivalent training and experience.

+ 1-3 years of prior experience in Structural Engineering project is preferred.

+ Knowledge of US steel & concrete design codes

+ Knowledge of building modeling , factory shed modelling & design would be preferred.

+ Experience of STAAD.Pro, RAM Connection, ETABS, SAP2000, RISA would be an advantage.

+ Excellent communication skills in English (verbal & writing)

+ Self-motivated, proactive individual with strong desire to learn.

What We Offer:

+ A great Team and culture – please see our Recruitment Video. (https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)

+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.

+ Competitive Salary and benefits.

+ The opportunity to work within a global and diversely international team.

+ A supportive and collaborative environment.

+ Colleague Recognition Awards.

• **About Bentley Systems**

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [email protected]

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Equal Opportunity Employer/Minorities/Females/Veterans/Disabled