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Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees bring their energy, creative problem-solving skills to their work and are dedicated to building stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, and budgeting functions for the University of Washington, including:

+ Finance & Budget Strategy

+ Institutional Analytics & Data Support

+ Policy, Planning & State Operations

+ University Business Services

Within Finance, Planning & Budgeting (FPB), Travel Services serves as the primary point of contact for University faculty, staff, and student workers regarding designated UW travel policies, procedures, and processes. The hallmark of Travel Services is delivering timely, accurate, and customer-focused support in a fast-paced university environment.

Reporting to the Assistant Director for Customer Engagement, Travel Services & Procurement, the **_Training & Communications Specialist_** will play a key role in developing and implementing training and communication strategies that support Travel Services’ activities. This includes designing and delivering training frameworks for users and stakeholders through both online (eLearning) and live formats.

Key responsibilities include:

+ Coordinating with Procurement customer support, technical application management teams, and designated stakeholders to identify and evaluate training and resource needs for both ongoing operations and emergent system changes

+ Developing, updating, and maintainingaccurate, accessible, and timely training content for business processes.

+ Assessing training requirements and resource needs based on assigned projects

+ This position also serves as the primary point of contact within Travel Services for University departments including campuses, medical centers, and research centers. Success in the role requires critical thinking, problem solving, and interpersonal skills; a commitment to exceptional customer serviceand extensive knowledge of the University of Washington and the State of Washington travel policies, procedures, and systems

Duties & Responsibilities

+ Coordinate and support the day-to-day activities of the University’s Travel Program

+ Develop and deliver engaging training sessions and resources on travel systems, policies, and procedures

+ Provide consultation and customer service to departments, ensuring compliance with UW, state, and federal travel requirements

+ Collaborate with Procurement, technical teams, and stakeholders to troubleshoot system issues and support system enhancements

+ Manage relationships with travel suppliers and promote the use of University travel contracts and agreements

+ Conduct compliance audits, analyze travel program data, and prepare reports to identify trends and recommend improvements

+ Communicate policy updates and regulatory changes clearly and effectively to University stakeholders

+ Support audits, investigate discrepancies, and implement solutions to ensure accurate travel and expense processes

+ Contribute to program improvement through feedback collection, risk analysis, and business proposals

+ Train and cross train staff within UW Finance, Planning and Budgeting and other duties as assigned

Requirements

Bachelor’s Degree and a minimum of two years of experience working independently and making decisions as necessary; ability to manage multiple priorities, coordinate projects in a complex organization, client management, training, and/or marketing and communications

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration

Must be highly organized, proven attention to detail and accuracy, and resourceful in finding solutions

Experience working with financial and procurement systems which demonstrate success in:

Providing customer support

Communication effectively through oral and written means

Participating on project teams using data-driven decision-making and reporting success metrics

Proficiency** **in the entire Microsoft Suite of programs

Desired

Experience using content management systems such as Drupal

Experience working with state university or other state institution systems

Experience leading project teams

Experience in marketing a program

Compensation, Benefits and Position Details

Pay Range Minimum:

$61,368.00 annual

Pay Range Maximum:

$75,012.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.