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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

740 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100105 Auxiliary Operations

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,216.00 - $115,824.00

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Manages daily administration of policies and programs, including the recruitment, onboarding, training, and professional development of Campus Dining and Auxiliary Operations employees. Collaborates closely with dining location managers and human resources to ensure that all dining and Auxiliary Operations staff are equipped with the skills, knowledge, and support necessary to deliver high-quality, safe, and inclusive dining experiences for students, faculty, and staff. Manages the daily activities of an administrative support team.

ESSENTIAL FUNCTIONS

Leadership

+ Develops and implements staffing policies, programs, and goals that support the operational and strategic objectives of the Campus Dining program and Auxiliary Operations.

+ Applies industry best practices, workforce planning strategies, and compliance standards to guide effective hiring, onboarding, training, and retention initiatives.

+ Partners with leadership to assess current and future staffing needs, align resources, and improve organizational structure and team performance.

+ Leads efforts to streamline administrative systems and tracking protocols to improve accountability and operational efficiency.

+ Serves as a key liaison between Campus Dining and internal stakeholders, including Human Resources, Labor Relations, and Payroll, as well as with external staffing agencies and consultants.

+ Coordinates recruitment efforts and negotiates service agreements related to temporary staffing, training providers, and labor support services.

Training & Development

+ Designs, coordinates, and implements comprehensive training programs for new hires, agency workers, and student employees across all dining units.

+ Provides and tracks ongoing professional development opportunities for full-time and part-time staff, including food safety, customer service, leadership, and technical skills.

+ Maintains and updates training materials and manuals in compliance with university guidelines and policies, labor laws, and industry best practices.

Recruitment

+ Oversees departmental recruiting, hiring, set-up, and welcome activity for all new hires.

+ Ensures staff are hired in accordance with University policies. Initiates technology and physical space arrangements. Coordinates announcements.

+ Maintains accurate and up-to-date records of all staffing data, including job classifications, scheduling, training compliance, and performance management documentation.

Performance Management

+ Leads, directs, and manages the performance of direct reports.

+ Sets priorities for the team to ensure task completion and coordinates work activities with other supervisors.

+ Provides direct supervision and coaching to ensure staff are working efficiently and collaboratively as a cohesive and effective team.

+ Manages the needs of the staff, including but not limited to approving hiring decisions, providing ongoing supervision, addressing personnel issues and actions, and conducting performance reviews.

+ Enhances performance quality by setting clear standards, monitoring progress, providing feedback, and identifying training needs for direct reports, mid and lower-level leadership, and a large population of represented staff, working students, and agency labor.

+ Implements improvement plans, developing performance expectations for a culture of continuous growth and development, aligning performance results with University-wide goals and objectives.

Compliance

+ Ensures compliance with University human resource policies and provides day-to-day guidance in concert with HR Business Partner on topics such as performance coaching and counseling, career development, disability and other leaves, and policy assistance.

+ Attends training and conferences to keep abreast of staffing trends and practices, and development programming.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ Bachelor’s degree in business, human resources, or related field. Required

+ 4 years of progressively responsible experience in the human resources field. Required

+ Or equivalent combination of education and experience Required

KNOWLEDGE, SKILLS AND ABILITIES

+ Ability to lead and support staff across multiple units, manage supervisory teams, and guide staff development initiatives. Required

+ Excellent written and verbal communication skills, including the ability to collaborate with stakeholders across departments and levels. Required

+ Familiarity with staffing structures, student employment, and administrative systems in a college or university setting. Preferred

+ Skilled in addressing employee relations matters professionally and effectively. Required

+ Experience in administration of human resource policy and programs. Preferred

LICENSES AND CERTIFICATIONS

+ ServSafe Certification Within 12 months of hire.

+ AllerTrain Certification Within 12 months of hire.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.