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Job Description

The New York City Department of Investigation (DOI) is one of the oldest law enforcement agencies in the country; its mission is to combat municipal corruption. DOI serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds.

The NYC Department of Investigation is seeking a motivated College Aide to serve as a Desk Support Engineer. This role will provide hands-on desktop support across the organization. The candidate will assist in troubleshooting, maintaining, and deploying hardware and software systems in compliance with agency standards and specifications.

The Desk Support Engineer – College Aide will be responsible for the following tasks:

Perform all aspects of desktop PC support including:

Troubleshooting and resolving user problems

Hardware deployment

Ongoing software installation and updates

Conduct asset inventory and management to ensure proper tracking and control of all IT assets.

Ensure desktops are set up and maintained in accordance with agency specifications and standards.

Provide basic support for Voice over IP (VoIP) phones.

Monitor and Manage ticket queues:

Ensure prompt handling of tickets based on priority, aging, and type.

Maintain desktop support documentation:

Technical reference guides

System builds

Troubleshooting guides

Procedures and related materials

Assist in developing and applying troubleshooting strategies for end-user issues.

Perform additional duties as assigned by the supervisor.

If selected, the candidate may be fingerprinted and will undergo a background investigation.

COLLEGE AIDE (ALL CITY DEPTS) - 10209

Qualifications

For Assignment Level I:

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology):

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow):

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 17.00

Salary Max: $ 21.40