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Description We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. In this role, you will handle critical customer service tasks while focusing on resolving returned banking items and protecting company assets. This is a long-term contract position that offers the opportunity to work in a collaborative environment and develop expertise in financial recovery processes.

Responsibilities:

• Investigate and resolve returned banking items in a timely and accurate manner.

• Deliver exceptional customer service to both internal and external clients, ensuring risk mitigation for the company.

• Provide guidance and education to branches and product teams on resolution processes and alternative service options.

• Develop and maintain a solid understanding of company products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers' Compensation, Health and Benefits, and National Health systems.

• Research and address product and service-related issues raised by clients and field representatives.

• Collaborate with mentors to manage daily payment reports and payroll hold reports, ensuring timely updates to prevent penalties or service disruptions.

• Handle client objections effectively and work toward recovering lost revenue in compliance with established standards.

• Evaluate client accounts to determine approved services, reducing company exposure to risk.

• Participate in ongoing training programs to enhance knowledge and ensure compliance with the Fair Debt Collections Practices Act and other regulations.

• Maintain adherence to department policies and procedures while meeting daily call requirements. Requirements • Proven experience in collections or recovery processes.

• Minimum of an associate degree; a bachelor's degree is preferred.

• Background in customer service, finance, accounting, or payroll.

• Previous call center experience is required.

• Proficiency in Microsoft Word, Excel, and Access.

• Ability to thrive in a fast-paced work environment.

• Strong analytical and problem-solving skills.

• Familiarity with compliance standards and regulatory guidelines.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .