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The National Inventors Hall of Fame is seeking a Museum Store Associate to assist with the day-to-day operations of the museum and retail space. This is a part-time position offering up to 20 hours per week. The National Inventors Hall of Fame Museum is a National Monument to Innovation® that includes unique exhibits and inspirational stories of America’s greatest innovators. Located at the United States Patent and Trademark Office in Alexandria, VA, the museum space enables visitors to explore Inductee stories and their technological achievements through interactive kiosks and exhibits. The museum also includes a storefront of unique gift shop items available for purchase, as well as select event and tour opportunities. Position Responsibilities:

+ Demonstrate superior guest services to ensure a positive experience at the museum and store, with the ability to address issues and solve problems in a professional manner.

+ Demonstrate a high level of professional courtesy and acumen in all interactions with visitors, liaisons, special guests, administration, and colleagues.

+ Maintain a thorough understanding of the museum and store procedures.

+ Maintain the upkeep, organization, and cleanliness of the museum and store.

+ Ensure exhibits and other systems (e.g. POS) are in good working order.

+ Maintain a thorough knowledge of exhibits to lead effective and engaging tours.

+ Learn and operate A/V equipment for museum exhibits and events as needed.

+ Maintain appropriate visual merchandising standards, inclusive of receipt and display of new merchandise.

+ Facilitate and promote museum store sales.

+ Assist in the management and daily maintenance of store inventory.

+ Handle customer transactions (cash, check, and credit card accountability)

+ Assist with special projects based on evolving business needs.

+ Provide occasional coverage for events, both during and outside of regular business hours.

Knowledge, Skills, and Abilities:

+ Must be able to perform physical duties such as climbing ladders and lifting up to 50 lbs. The associate will assist in the standard logistics and maintenance of the museum, including daily upkeep and exhibit maintenance, including technical troubleshooting under direction.

+ Contribute to organizational metrics and culture through strong emotional intelligence, competency, and aptitude.

+ Must have the ability to work both independently and collaboratively, with intuitive business acumen and positive communication skills.

+ Must have the ability to thrive in a fluctuating environment, and remain productive in both faced-paced and slower periods of downtime

+ Must have the ability to work under pressure, handling challenges both professionally and efficiently.

+ Must be open-minded and flexible with change, including the ability to grow in core competencies and be coachable.

+ Participate, as needed, in, installation, and tear-down of museum exhibits and interactive structures, floorplan and display updates, event preparation, oversight and strike, and any other museum-related duties, including occasional off-site tasks.

+ Retail, customer service, or related work experience preferred.

+ Ability to regularly work in the office and attend in-person meetings

+ Ability to communicate effectively via email, chat, phone, and in-person meetings

+ Requires regular, reliable, and on-time attendance

Benefits of Working for the National Inventors Hall of Fame Include:

+ Competitive benefit offerings include medical, dental, vision

+ 401(k) plan and up to a 4% employer match

+ Paid time off, paid holidays, paid year-end closure (12/24-1/1)

+ Pet insurance plans are available

+ Great team environment, opportunities for growth, and a culture focused on professional development