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REMOTE LOAN PROCESSOR (Customer Advocate, Exception Handling)

Start Date: October 27

Equipment Provided

Position Summary:

As a Customer Advocate specializing in Exception Handling, you will play a key role in re-processing mortgage loans that have been rejected and returned for further review. You will not handle loans you originally processed; instead, you’ll manage exceptions and work closely with borrowers, underwriters, and loan advisors to resolve issues and move loans toward closing. This position requires strong customer service skills, attention to detail, and the ability to navigate mortgage guidelines and investor requirements.

Key Responsibilities:

+ Serve as the primary point of contact for borrowers, providing exceptional customer service and timely updates throughout the loan process.

+ Review and analyze loan applications for compliance with mortgage lending and investor guidelines.

+ Validate loan documentation, including the 1003 application, title commitments, fees, and underwriting conditions.

+ Order and follow up on third-party items such as insurance, payoffs, and employment verifications.

+ Run automated underwriting systems (AUS) and compliance checks to ensure loans meet product and regulatory standards.

+ Escalate loans through appropriate channels if restructuring is needed or if qualifications change.

+ Maintain accurate records and communication logs in the Loan Operating System.

+ Collaborate with sales staff and underwriters to manage expectations and resolve defects or customer objections.

+ Track loan status, manage assigned pipeline, and meet monthly funding goals.

+ Provide feedback to Loan Credit Advisors regarding loan quality and compliance.

+ Ensure adherence to company policies, procedures, and service level agreements.

+ Maintain regular and punctual attendance.

Requirements:

+ 3–5 years of loan processing experience

+ Demonstrated expertise with FHA and VA loan products, with experience managing a balanced portfolio ideally split between FHA, VA, and conventional loans (approximately 30% each)

+ Strong understanding of mortgage guidelines and AUS systems

+ Excellent communication and customer service skills

+ Ability to work independently and manage multiple priorities

+ Must be available to work Eastern Standard Time hours

Pay and Benefits

The pay range for this position is $52000.00 - $52000.00/yr.

Full health benefits and 401K

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 9, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.