• Configuration Center Tech

    TEKsystems (Grand Rapids, MI)


    Description

    Configuration Center Technician

    Position Overview:

    The Configuration Center Technician is responsible for the provisioning and medium complexity configuration of various IT devices (PCs, tablets, printers, etc.) by following written work instructions and quality control documents in support of ongoing or new customer business.

     

    Key Tasks and Responsibilities: Follow specific written work instructions to provision, configure, and repair IT devices and otherwise prepare the device for deployment based on customer requirements.

     

    • Complex kitting of equipment based on customer requirements.

    • Unbox, re-box and process equipment for shipping.

    • Clean, test, and inspect IT devices.

    • Work with immediate Supervisor or Lead to resolve high complexity technical issues encountered during IT device processing.

    • Will be expected to resolve low to medium complexity technical issues encountered during device provisioning and configuration.

    • Participate in internal departmental and project meetings.

    • Offer suggestions on improving processes and efficiencies.

    • Other duties as assigned.

    Key Outcomes of the Position:

    • The Configuration Center Technician will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All daily work must be completed in a timely and cost-efficient manner.

    Skills and Attributes Required:

    • Excellent interpersonal, organizational, and communication skills.

    • Knowledge of service and incident management, testing and quality procedures.

    • General experience with knowledge management tools and process documentation.

    • Demonstrated ability to effectively multitask in a fast-paced changing environment.

    • Ability to work independently and to sustain positive relationships with team members, managers, and customers.

    • Team oriented, action oriented, a self-starter with the ability to drive technical issues to completion by following documented procedures or working collaboratively with customers.

    • Organized with a willingness to approach challenges in a manner that meets or exceeds customer expectations.

    • Demonstrated ability to manage multiple priorities of low complexity.

    • Aptitude to learn various IT disciplines at a moderately complex level.

    • Attention to detail and a strong work ethic required.

     

    Skills

     

    Imaging, PC, desktop, configuration, install, hardware, drivers

     

    Top Skills Details

     

    Imaging, PC, desktop, configuration, install, hardware, drivers

    Additional Skills & Qualifications

    Shift is Monday - Friday. Josh comes in from 6am to 3pm. There could be some flexibility to start a littler later than that (6am to 8am).

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $15.00 - $16.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Grand Rapids,MI.

     

    Application Deadline

     

    This position is anticipated to close on Sep 30, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.