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E-Commerce & Customer Service Specialist   Irving, Texas | Full-Time | Off-Road Industry Focus  Are you a data-driven e-commerce pro who thrives at the intersection of tech, operations, and adventure? Off-Road Place is looking for a passionate and organized E-Commerce Specialist to take charge of our Shopify-based platform and offer amazing customer service.  We’re not just another storefront—we’re a premium outfitter for the off-road and overland community. That means we value precision, passion, and people who know what a suspension lift and 35s mean.    What You’ll Do  E-Commerce Operations  * Manage the daily operations of our Shopify backend: product uploads, data tagging, app integrations, and fulfillment logic.  * Own the entire product catalog process—SKU merges, metadata optimization, suspension bundle creation, and schema management.  * Coordinate and approve site updates and UX enhancements from external dev agencies.  * Process manual orders and organize product categories with a high level of accuracy.  * Ensure accurate product data, including fitment info (e.g., Year/Make/Model) and attributes.  * Consolidate product data from multiple sources into our unified database.  * Set up and maintain Shopify Collective accounts, ensuring smooth vendor onboarding and data sync.  * Manage fulfillment tools like SparkShipping and Intuitive Shipping for streamlined order routing.  * Cultivate strong vendor relationships through clear communication and consistent collaboration.  Customer Service  * Respond to customers about questions and order updates  * Answer phone calls to provide assistance and streamline customers to the right person  * Respond to customer reviews as well as solicit reviews to customers  * Monitor social channels to help offer assistance and gain customer referals      Financial & Compliance Oversight  * Maintain internal P&L tracking for e-commerce sales, including product costs, shipping, and profitability.  * Oversee digital tax compliance setup, including transitions from Avalara to Numeral and Shopify Tax.    What You Bring  * 3+ year’s experience managing Shopify or comparable e-commerce platforms.  * Proficiency with tools like Matrixify, Klaviyo, Google Analytics/Search Console.  * Familiarity with drop shipping, MAP pricing, and multi-channel fulfillment.  * Proven experience building a brand and product catalog  * A proficient understanding of digital marketing and how to reach an audience with an omni-channel approach  * A sharp analytical mindset with a talent for process improvement.  * Comfortable managing third-party developers and working cross-functionally.  * Bonus: You live and breathe the off-road or overland lifestyle.