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Receivable Resolutions Expert Specialist
- Zayo (Denver, CO)
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Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Receivable Resolutions Expert Specialist. This position is responsible for the resolution of issues preventing timely collections from our strategic customer accounts. Our Receivable Resolutions Expert Specialist is expected to proactively work with multiple internal functions (sales, service delivery, legal, billing, customer success, ca sh application, finance and accounting) to ensure customer satisfaction while meeting collections goals . This position is a critical piece of maintaining healthy relationship s with our key strategic customer s.
Responsibilities
+ Responsible for collections activity on Strategic customer accounts
+ Focus on communication and customer service when solving issues that prevent collection
+ W ork with customers and internal groups as necessary to resolve disputes
+ Prepare customer account reconciliations and statements of account
+ Investigate payment remittance discrepancies with the cash applications team
+ Weekly and monthly reporting to direct supervisor
+ Provide excellent & considerate customer service
+ Utilize Reporting to manage day to day collections portfolio
+ Manage and a ssist with expansion of our Asset-Back Securitization program
+ Respond to customer inquiries through telephone or email queue
+ Works with others to make sure the group’s goals and objectives are being met
+ Other duties as required
Qualifications
+ Bachelor's degree (B.A.) from four-year College or University
+ Minimum of six to eight (6-8) years high dollar collections and collection management experience; or equivalent combination of education and experience
+ Minimum of five (5) years customer service experience with a b ackground in Telecommunications, Quote to Cash, Finance, Operations, Business to Business (B2B) experience preferred
+ Asset-Back Securitization understanding preferred
+ Bad Debt or Bankruptcy knowledge ideal but not required
+ Experience in managing compl ex customer requirements in billing, receivable, collections, dispute resolutions
+ Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment
+ Strong critical thinking and creative problem-solving abilities
+ Ability to prioritize and handle multiple high-profile tasks
+ Experience of handling compl ex delinquency yet high profile customer collections
+ Strong understanding of quote to cash process, experience in negotiation combined with customer service skills
+ Excellent judgment skills with independent decision-making ability
+ Detail-oriented, advanced reconciliation, research, and analytical skills
+ Strong commun ication skills
+ Oracle Financial Systems, MS Windows, Access, Word, Excel
+ Passion for customer service and delivering an effortless experience.
Estimated base salary range: $53,300-$82,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
+ Excellent Health, Dental & Vision Insurance
+ Retirement 401(k) Savings Plan
+ Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Are You Ready to Think Big?
At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.
Welcome
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
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