• Hardware Support Specialist

    Reynolds & Reynolds (College Station, TX)


    Position Description

    As a Hardware Support Specialist, you will provide technical assistance for our automated parts delivery robot to customers and on-site technicians. Your responsibilities include answering support calls, diagnosing hardware and software issues, addressing user concerns regarding operation and environment, and following up to ensure customer satisfaction.You will also have the opportunity to evaluate product updates and provide recommendations for improvements to enhance reliability. Creating and updating support documentation, as well as assisting with the repair and maintenance of robotic units used in production and quality assurance testing, will be part of your duties.In addition, you will travel to customer locations to handle physical installations and deliver training to both customers and internal staff on operating the automated parts delivery robot.

     

    Training

    Requirements

    At least 2 years of experience in computer systems, robotics, technical support, or a related technical field~^~Associate\u2019s degree or higher in a technical discipline~^~Excellent communication skills, both in person and by phone~^~Strong customer service and relationship-building abilities~^~Solid mechanical troubleshooting skills~^~Must have a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years

    Benefits

    Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work\/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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