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More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Individuals serve as a business representative for business specific systems or processes, to plan and manage improvement initiatives. This could include development of statistical analysis, business case preparation, time study analysis, cost benefit analysis and return on investment analysis. Provide subject matter expertise for customer operations as well as other functional areas and has a knowledge of business process, system functionality and database tables, data analytics and work group metrics. They design, revise and implement solutions to meet customer & business needs.

Responsibilities

+ Provides technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

+ Designs, revises and implements solutions to meet customer and business needs. Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments.

+ Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.

+ Provides business analysis expertise including business and system requirements and validation for business & IT projects.

+ Responsible for implementing and ensuring adherence to system specific policies & procedures.

+ Define and develop key metrics to measure system/business performance. Lead data analysis and/or root cause investigation that are across single work groups or systems.

+ Represent business operations needs to external vendors to resolve business issues.

+ Support the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.

+ Ensures adherence to standards and best practices across multiple jurisdictional areas.

Required/Basic Qualifications

+ Associates degree in Business or

+ Associates degree in Other Related Degree or

+ Associates degree in Information Technology or

+ Associates degree in Communications or

+ Associates degree in Mathematics or

+ Associates degree in Statistics or

+ Technical degree

+ 2 years related work experience

+ In lieu of Technical degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 4 year(s) related work experience

Desired Qualifications

+ Bachelors degree in Technical Business Administration or

+ Bachelors degree in Business

Additional Preferred Qualifications

+ Experience in the utility industry

+ Behavioral Competencies, including: innovating change, collaborating and working with others, problem solving/decision making, delivering results

+ Proficient in project management theories and principles

+ Ability to lead and conduct workshops/meetings for requirements gathering

+ Negotiation and Conflict Management skills

+ Demonstrated leadership within Duke Energy

+ Proficient in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

+ Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

+ Very good written and oral communication skills

+ Very good problem solving and analysis skills

+ 4 year Bachelor's degree in technical or business related field

+ Experience in Work and Asset Applications (ARM/Maximo)

+ Experience with Service Suite

+ Experience in SQL and other technical systems

+ Experience in reading and writing minor code like JAVA, XML, and Python

+ Experience in GE Smallworld

+ Experience in ESRI Suite

Working Conditions

+ Hybrid Mobility Classification

Specific Requirements

+ Minimum 2-year Technical or Business degree and 2 years related work experience or High School degree and 4 years relevant work experience.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Saturday, October 4, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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