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Title: Operations Coordinator

Program: East Third Street Men’s Shelter

Salary: $49,350.00

Position Overview:

Under the general direction of the Assistant Director, with latitude for independent action, the Operations Coordinator directs a staff of Residential Aides assigned to the 4p-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related work.

Program Overview:

East Third Street is an emergency men’s shelter which helps 175 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.

Essential Duties & Responsibilities:

The essential duties of the Operations Coordinator include but are not limited to the following activities:

+ Supervise Residential Aides and Senior Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the shelter.

+ Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations.

+ Serve as lead manager in the absence of more senior managers.

+ Proved wrap-around overtime coverage as needed.

+ Perform crisis intervention when required which includes handling Priority One incidents for Kenton Hall while on-site.

+ Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts.

+ Provide emergency first aid/CPR assistance when needed.

+ Keeps records and assists staff in updating the client data summary sheets used for weekly/monthly meetings.

+ Maintains an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed.

+ Provides training of staff through on-site sessions as well as referrals to outside training sources.

+ Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.

+ Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.

+ Performs other duties as assigned by the Assistant and Program Directors.

Qualifications:

Physical Activities:

While performing the duties of this position, the Operations Coordinator must walk the ten steps to enter the facility. In the event the elevator is out of order, the Operations Coordinator must also walk between nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, in order to observe staff and to see clients. The Operations Coordinator also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the Operations Coordinator must stand to talk to clients and staff, sit for extended periods of time at the computer, reach, or squat to get records from the files.

Education Requirements:

+ Associates Degree plus experience as outlined in item 1 below, or

+ H.S. Diploma or GED plus experience as outlined in item 2 below or

+ Bachelor’s Degree

Certificates and Credentials

Fire Guard certification F-02 or Fire Safety Coordinator F-80

Experience Requirements

+ Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.

+ Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.

Preferred skills:

Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.

Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

Communication: Excellent oral, writing, and listening skills are a must.

Organizational: The ability to work well within a highly-pressurized, deadline environment, while meeting the short and long term mandates of the program.

Interpersonal: An ability to interface with clients as well as all levels of staff.

Computer: Knowledge of case management software

Job Details

Pay Type Hourly

Employment Indicator Regular

Hiring Min Rate 50,000 USD

Hiring Max Rate 50,000 USD