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Officer Services Supervisor - DMS

Posting Begin Date: 2025/09/26

Posting End Date: 2025/10/05

Category: Administration

Work Type: Full Time

Minimum Salary: 21.25

Maximum Salary: 21.42

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Health and Welfare's (IDHW) Division of Management Services (DMS) has an exciting opportunity for a proactiveOffice Services Supervisorto lead a fingerprint technician team located across South East Idaho to include Idaho Falls, Pocatello, Twin Falls and Caldwell. This position will play a critical role in serving the Idaho public as a first line supervisor of fingerprint technicians for the Background Check Unit (BCU). This leader will be ensuring timeliness of criminal history background check processing, setting goals and expectations for their team members in support of IDHW missions, values, and goals, and engaging with positive relationships between BCU and its stakeholders. We are searching for individuals with exemplary leadership skills, a tenacity to problem-solve, willingness to communicate early and often with team members, eagerness to step in and complete day-to-day, front line tasks, and promote data-drive decision making.

This is a statewide position and will report to their nearest DHW location.

This position is not eligible for telework.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

+ We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Deferred compensation plan

+ Life insurance for self, spouse, and children

+ Short and long-term disability insurance

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

+ Hire, train, evaluate, and motivate staff.

+ Plan, coordinate, oversee, and participate in day-to-day operations.

+ Set and enforce daily, weekly, and monthly goals.

+ Manage lobby traffic and flow for select office locations.

+ Approve time sheets and manage tardiness and absences of staff

+ .Establish and manage customer service expectations.

+ Perform a wide variety of office administration support functions.

+ Substitute for fingerprint technicians and their tasks - Serve as a subject matter expert.

MINIMUM QUALIFICATIONS:

You must possess all the minimum and specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

+ Good knowledge of office support functions. Typically gained by at least one year of experience in an office environment performing a wide variety of office support functions as the predominant responsibility of the job, (answering telephones, using knowledge of computer software, filing systems and general office equipment). OR completion of two semesters of Office Procedures coursework AND six months of office support experience.

+ Some knowledge of supervisory practices. Typically gained through completion of a class or seminar (of more than 1 day) specifically covering supervisory practices; OR completion of a college course covering supervisory practices; OR lead work experience that involved work assignment, direction, and monitoring of staff (such experience on a fill-in basis is non-qualifying unless for a minimum of 3 months).

+ Experience interpreting, applying and explaining complex information such as regulations, policies or services. Typically gained by at least one year of work experience interpreting and explaining complex information such as policies, procedures, regulations, or laws. I also had responsibility for explaining discrepancies or explaining to others how the information applied to their specific situations.

+ Experience independently solving problems/performing liaison activities to deal with individuals or resolve conflicts in a work setting. Typically gained by at least one year of experience requiring problem-solving skills in dealing with individuals to resolve conflicts in a work setting. Supervisors, lead workers, team facilitators, and product service representatives or high-level customer service are examples of background that may qualify.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

+ Experience supervising teams. Typically gained by at least one year of experience or equivalent education in monitoring, measuring, and evaluating the work of others.

+ Experience using excellent customer service skills. Typically gained by at least one year of experience or equivalent working in customer-facing sales, sales associate, service desk, help desk, or customer service/support positions.

+ Experience handling highly sensitive information. Typically gained by at least one year of experience or equivalent working in customer-facing sales, bookkeeping, auditing, data entry, service desk, help desk, or record keeping positions.

+ Meticulous and detail-oriented even while under pressure with frequent interruptions.Typically gained by at least one year of experience or equivalent working in customer-facing sales, bookkeeping, auditing, data entry, service desk, help desk, record keeping, quality assurance or writing positions.

+ Comfortable with repetitious protocols and tasks. Typically gained by at least one year of experience or equivalent working in customer-facing sales, bookkeeping, auditing, data entry, service desk, help desk, record keeping, or quality assurance positions

Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.