• Call Center Representative

    Robert Half Office Team (Tamaqua, PA)


    Description

    Our company is seeking energized Call Center Representatives to provide outstanding customer service in a professional, on-site environment. This role requires strong verbal communication, problem-solving, and conflict resolution capabilities. Successful candidates will assist customers with inquiries, issues, and represent the company’s values in each interaction.

    Key Responsibilities:

    + Answer incoming customer calls and assist with inquiries regarding services or accounts.

    + Provide resolutions to issues quickly and accurately, escalating complex challenges appropriately.

    + Document customer information and call details into the company CRM system.

    + Meet or exceed performance metrics, including response time, call quality, and customer satisfaction.

    + Stay updated on company policies, procedures, and service offerings.

    Requirements

    Required Qualifications:

    + At least 1 year of experience in a call center or customer service role.

    + Strong verbal communication and active listening skills.

    + Proficiency with CRM systems (training provided if necessary).

    + A positive attitude and team-player mindset.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .