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CONSUMER & BUSINESS AFFAIRS SPECIALIST

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CONSUMER & BUSINESS AFFAIRS SPECIALIST

Salary

$106,343.04 - $143,306.16 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

CA1667J

Department

CONSUMER AND BUSINESS AFFAIRS

Opening Date

09/25/2025

Closing Date

10/9/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position/Program Information

EXAM NUMBER:

CA1667J

TYPE OF RECRUITMENT:

We welcome applications from anyone.

FILING PERIOD:

We will be accepting online applications from Friday, September 26, 2025, at 8:00 a.m. (PT) until Thursday, October 9, 2025, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Thursday, October 9, 2025, to be accepted.

WHO WE ARE:

The County of Los Angeles serves a demographically and geographically diverse population of more than 10 million residents is the largest employer in Southern California. Employing over 100,000 employees who work in roles as broad as law, civil engineering, public safety, healthcare, and human services, the County operates with an annual budget of nearly $50 billion for the fiscal year 2024-2025. The County is a Fair Chance employer, committed to diversity and inclusiveness in our workforce. We are a diverse economic and cultural hub, driving major elements of the national and world economies.

WHAT WE DO:

At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers by providing a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities. DCBA also works to expand access to justice and ensure that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Centers. Other services provided by DCBA are focused on keeping people housed and mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. Finally, DCBA is the designated department that oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace.

DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of Los Angeles County.

THE OPPORTUNITY:

We are seeking qualified candidates to fill four (4) Consumer and Business Affairs Specialistvacancies to support the Bureaus highlighted below.

THE OFFICE OF CANNABIS MANAGEMENT:

Since 2017, the Los Angeles County Office of Cannabis Management (OCM) has served the County and its residents by leading the transition of cannabis to a regulated market with policies that seek to protect consumers and promote the health and safety of our communities. With a focus on responsible regulation and education, OCM is a resource to County departments, agencies, and the community. OCM also serves as a countywide coordinating body, working, closely with the Board of Supervisors and other County departments to implement the County's cannabis policies and priorities. OCM proposes the creation of an equitable cannabis program that addresses the administrative and infrastructure barriers that create inequitable outcomes, and gaps in educational, technical, and financial resources caused by systemic racism and exacerbated by the War on Drugs. The equity framework of this program will offer education, training, and access to networks that increase pathways to participation, ownership, and opportunities to build generational wealth for disadvantaged merchants.

THE OFFICE OF LABOR EQUITY:

Since its establishment in 2020, the Los Angeles County Office of Labor Equity (OLE) has served the County and its residents by providing the vast workforce with over 35,000 business sites and over 330,000 workers with access to necessary tools to ensure remedy in a timely and effective manner including collaboration with local, state, federal agencies, and community-based organizations. OLE is spearheading efforts to promote and enforce the County's labor laws and leading policy and research development with a focus on racial, health, and economic equity and centralizing worker protections including wage enforcement, dispute settlement, outreach, and other relevant programs.

THE OFFICE OF IMMIGRANT AFFAIRS:

The vision of the Los Angeles County Office of Immigrant Affairs (OIA) is to provide equal access and opportunities to all Angelenos regardless of their birthplace or arrival to the County. Recognizing that immigrants strengthen the fabric, vibrancy, and potential of every community, OIA provides an invaluable number of resources and connects families to essential support services for various aspects of life. Through OIA's counseling services, representatives have guided immigrant households through understanding important laws, trainings covering the public charge, accessing public benefits, immigrant integrations, consumer protection, legal assistance, healthcare, and other social services.

Essential Job Functions

As the Consumer and Business Affairs Specialist in the DCBA, your responsibilities will include but are not limited to the following:

Licensing and Operations:

+ Analyzes, interprets and applies County ordinances in collaboration with legal counsel to ensure effective program implementation.

+ Facilitates interdepartmental and external agency meetings to align regulatory processes and resolve compliance issues.

+ Analyzes Federal, State, and local legislation governing consumer protection, and rules and regulations promulgated by Federal, State and local regulatory agencies, and recommends changes in existing legislation, adoption of new legislation, or regulatory changes as necessary.

+ Conducts special projects, assignments, and management studies concerning departmental programs and initiatives.

+ Assists senior management to develop new systems, implement administrative policies and procedures, and drafting appropriate protocols for meeting the objectives of the department.

+ Acts as liaison between department management and representatives of Board offices, County departments, commissions, and other governmental jurisdictions on consumer protection, outreach, or educational issues.

+ Analyzes data and prepares correspondence and reports on department activities.

+ Responds to sensitive or complex inquiries or complaints on consumer protection issues and prepares official correspondence and materials as necessary.

+ As assigned by senior management, prepares analyses and recommendations to the Board of Supervisors on consumer protection issues.

+ Represents senior management at meetings with other County departments or outside agencies.

+ Supervises staff, as needed.

Requirements

REQUIREMENTS TO QUALIFY:

OPTION I:

Three (3) years of experience providing technical and administrative oversight to staff engaged in the delivery of departmental consumer and business affairs services to the public and providing administrative coordination for specialized programs* and initiatives at the level of Consumer and Business Affairs Supervisor (Class Specification Details (https://www.governmentjobs.com/careers/lacounty/classspecs/1066356?keywords=consumer%20and%20business&pagetype=classSpecifications) ).

OPTION II:

Four (4) years of experience in a public or private agency, analyzing and making recommendations for the solution of problems of organization, systems and procedures and the development and implementation of programs impacting the public in an administrative**, management***, or highly responsible specialized staff capacity****. A Master's degree or higher from an accredited graduate school will be accepted for one year of the experience*****.

SPECIAL REQUIREMENT INFORMATION:

*Specialized Programs include consumer protection, mediation, financial empowerment, housing and tenant protection, foreclosure prevention, wage enforcement, immigration advancement, investigations and other department programs.

**Administrative capacity: Performs work typically in an administrative services branch of an organization unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of information services, programs, and general management.

***Managers are responsible for making major recommendations and taking actions that have a direct and substantial effect on the agency and the programs. Managers organize, plan, implement, and control functions and programs; develop and implement policies, procedures, and guidelines; formulate short-term and long-term goals and objectives; direct and supervise staff through subordinate supervisors; allocate resources; and; determine staff training needs.

****Specialized staff capacity is defined as staff experience requiring specialized knowledge of rules, regulations, and other guidelines relating to completing assignments in the program area assigned. Knowledge is usually attained through extensive, increasingly difficult, and practical experience and training in the subject matter field.

*****For Option II, to receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) days from the end of the filing period. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. The degree can be sent to the e-mail address of the Exam Analyst listed in the bulletin if it was not attached to the application at the time of filling. For more information on our standards for educational documents, please visit:https://file.lacounty.gov/SDSInter/dhr/070812\_PPG123.pdfand https://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_ACE\_Resource\_Guide.pdf.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

WITHOLD EXPERIENCE AND OUT-OF-CLASS EXPERIENCE

No withhold or out-of-class experience will be allowed for this examination. Required experience must be fully met by the last day of filing and clearly indicated on the application.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

EXAM CONTENT:

This examination will consist of a multiple choice and/or simulation assessments weighted 100% measuring Reading Comprehension, Deductive Reasoning, Professional Potential, Achievement, Working Relationships, Analyzing Information, Learning Quickly, Generating New Ideas, Adapting to Change, Coping with Uncertainty, Willingness to Learn, Responsibility, Using Time Efficiently, and Working to High Quality Standards.

The passing score for the assessment is 70%.

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Applicants must meet the requirements described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible List.

Passing this examination and being added to the Eligible List does not guarantee an offer of employment.

TRANSFER OF TEST COMPONENTS:

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary. Various information can be found on our website athttps://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance." Online practice tests are available at https://www.shldirect.com/en-us/practice-tests.

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing score in the examination will be added to the Eligible List in the order of their score group for a period of twelve (12) months following the date of eligibility.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS .

VACANCY INFORMATION:

The resulting Eligible List for this examination will be used to fill vacancies in the DCBA.

AVAILABLE SHIFT :

Any shift, including evenings, nights, weekends and holidays.

APPLICATION AND FILING INFORMATION

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging intogovernmentjobs.comand checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filters as spam/junk mail.

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.comand following the prompts. This is to enhance the security of the online application and prevent incorrectly entered email addresses.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed. We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:

Applicants must file their applications online using theirown user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact:Francisco Mendez, Exam Analyst

Phone:(213) 712-5507

E-mail:[email protected]

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

ADA COORDINATOR PHONE: (213) 948-2895

TELETYPE PHONE NUMBER: (800) 899-4099

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\_PPG\_115.pdf

Revised September 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the examination and asses desirable qualifications. CHECK YOUR ANSWERS CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be as specific as possible and include all information requested.

Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

+ I understand the above information and instructions.

02

How many years of experience do you have providing technical and administrative oversight to staff engaged in the delivery of departmental consumer and business affairs services to the public and providing administrative coordination for specialized programs* and initiatives at thelevel of Consumer and Business Affairs Supervisor.

+ I do not have the experience listed above

+ Less than three (3) years

+ Three (3) or more years of experience

03

If you indicated in the previous question that you have experience providing technical and administrative oversight to staff engaged in the delivery of departmental consumer and business affairs services to the public and providing administrative coordination for specialized programs and initiatives at thelevel of Consumer and Business Affairs Supervisor,please include: A. Names of employers B. Job titles C. Dates of employment (mm/yyyy) D. Specific duties performed.

Comments such as "see resume or application" will not be considered or credited.

If you do not have this experience, please indicateN/A.

04

How many years of experience do you have in a public or private agency, analyzing and making recommendations for the solution of problems of organization, systems and procedures and the development and implementation of programs impacting the public in an administrative, management, or highly responsible specialized staff capacity?

+ I do not have the experience listed above.

+ Less than three (3) years

+ Three (3) or more years of experience

05

If you indicated in the previous question that you have experience in a public or private agency, analyzing and making recommendations for the solution of problems of organization, systems and procedures and the development and implementation of programs impacting the public in an administrative, management, or highly responsible specialized staff capacity, please include: A. Names of employers B. Job titles C. Dates of employment (mm/yyyy) D. Specific duties performed.

Comments such as "see resume or application" will not be considered or credited.

If you do not have this experience, please indicateN/A.

06

Do you hold a Master's degree or higher from an accredited graduate school or university?

+ Yes

+ No

07

To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) days from the end of the filing period. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. The degree can be sent to the e-mail address of the Exam Analyst listed in the bulletin if it was not attached to the application at the time of filling.

+ I understand the above information and instructions.

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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