• Patient Experience Concierge

    BJC HealthCare (St. Louis, MO)


    **City/State:** Saint Louis, Missouri

    **Categories:** Support Services

    **Job Status:** Full-Time

    **Req ID** : 97599

    **Pay Range:** $15.00 – $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

     

    Additional Information About the Role

     

    Location Barnes Jewish Hospital

     

    Full time

     

    Rotating Schedule - Monday and Thursday 9p to 9:30a & Saturday 9a to 9p

     

    Benefit Eligible

     

    Supporting the Emergency Department

     

    Customer Service experience is a plus!

     

    Healthcare experience is a plus as well!

    Overview

    **_Barnes-Jewish Hospital_** at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

    Preferred Qualifications

    Role Purpose

     

    This position is an essential element that supports clinical care by assisting the customer to accomplish their goals during each encounter. The role builds a consistent and integrated service delivery process in both inpatient and outpatient setting that not only meets the needs of the customer but exceed their expectations which establishes satisfaction and loyalty.

    Responsibilities

    + Manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patient’s specific needs to be carried out throughout the patient’s hospital experience. Customizes each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout BJH and WU.

    + Act as a liaison for each element of the hospital experience in regards to providing the resources, including physicians, staff, social work, dietary, housekeeping and etc. needed during their hospital visit. Round daily on all new admits, arrivals and VIP’s providing concierge services.

    + Identify and initiate service recovery, special requests and notaries in a timely manner per protocol. Collect and maintain all data to share with staff, leadership and administration for process improvement regarding patient satisfaction.

    + Developing and increasing the reach of the program through accountability and follow through by attending Daily Care Accelerated Meetings, Patient Family Advisory Council and continuing to support best practice.

    + Establish relationships with all areas contributing to the daily operation of the service area. Constant communication with leadership of department to ensure patient safety and satisfaction.

    Minimum Requirements

    Education

    + High School Diploma or GED

    Experience

    + 2-5 years

    Preferred Requirements

    Supervisor Experience

    + No Experience

     

    Benefits and Legal Statement

     

    BJC Total Rewards

     

    At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

     

    + Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

    + Disability insurance* paid for by BJC

    + Annual 4% BJC Automatic Retirement Contribution

    + 401(k) plan with BJC match

    + Tuition Assistance available on first day

    + BJC Institute for Learning and Development

    + Health Care and Dependent Care Flexible Spending Accounts

    + Paid Time Off benefit combines vacation, sick days, holidays and personal time

    + Adoption assistance

     

    To learn more, go to our Benefits Summary (https://www.bjctotalrewards.org/Benefits)

     

    *Not all benefits apply to all jobs

     

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer