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The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview

Position Summary:

Support Field Operations with issues, requests and analysis on applications, systems, and digital technology

Key Job Responsibilities:

+ Use available tools, procedures, instructions, and documents to resolve technical problems

+ Review and update data and asset changes submitted by Field Operations

+ Analyze data to recognize error trends and conduct root cause analysis

+ Perform escalated analysis, troubleshooting, testing, and documentation for multiple supported applications

+ Provide first-line telephone technical support for all CSC Proprietary applications and payment systems

+ Assisting project managers on implementation projects where needed

+ Write reports collecting information from department database resources for the various computer system

+ Ability to identify and escalate issues

Benefits & Perks

+ Work Life Balance!

+ 75% Employer Contribution to Medical, Dental, and Vision insurance

+ Health Savings Account with Employer Contribution

+ Year-round Work & Paid Training

+ Company Paid Life, Short-term, and Long-term Disability Insurance

+ 401k with generous Company Match

+ Paid Time Off (PTO) & Holiday Pay

+ Flexible Spending & Health Savings Account

+ Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

+ Education Reimbursement Program

+ Paid employee Referral program

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What we’re looking for

Required Knowledge, Skills, and Abilities:

+ Ability to troubleshoot - analyzing the issue and identifying a resolution plan.

+ Ability to make independent judgmental decisions.

+ Excellent listening and questioning skills, combined with the ability to interact confidently with callers to establish what the problem is and explain the solution

+ Attention to detail with the ability to recognize issues, identify incorrect data and point out opportunities for improvement

+ Ability to use Microsoft tools to perform data analysis

+ Experience documenting work-flow processes

+ Exceptional customer service, active listening, and verbal and written communication skills

+ Ability to work independently in a remote environment

Required Education & Experience:

+ Bachelor’s degree in related field; or 1-3 years related experience and/or training; or equivalent combination of education and experience

Physical Requirements:

+ Long periods of sitting

+ Telephone and computer work

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Minimum Salary

USD $22.06/Hr.