• Associate Manager B2B Sales

    Concentrix (Greenville, SC)


    Job Title:

    Associate Manager B2B Sales

    Job Description

    The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

     

    adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

     

    + Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

    + Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

    + Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

    + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

    + Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

    + Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

    + Be a point of escalation for our clients and respond promptly to any issues

    + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

    + Work with client contact on reporting and forecasting

    + Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

    + Work with client contact on reporting and forecasting

    + Coordinate team incentives and Sales Performance Incentive Funds

    + Partner and build business relationships with all partners to ensure customer expectations are met

    Location:

    USA Nashville - 621 Mainstream Drive

    Language Requirements:

    Time Type:

    Full time

     

    Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

     

    **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

     

    Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

    For more information regarding your EEO rights as an applicant, please visit the following websites:

    •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

    •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

     

    To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

     

    If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .