• Collections Agency Network Manager

    Intuit (San Diego, CA)


    Overview

     

    Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

     

    The First Party Collections Agency Manager is responsible for supporting the entire collections lifecycle from early delinquency to charge-off Collaborate seamlessly with internal teams and external vendors to ensure accurate, timely, and compliant execution of collections activities Monitor performance metrics and operational workflows, identify areas of improvement, and partner with leadership to implement effective solutions Serve as a key point of contact between the collections team, platform/product teams, and first party agencies, facilitating issue resolution and process optimization Develop and maintain operational playbooks, workflows, and quality assurance controls Partner with Compliance and Legal teams to ensure all activities conform to regulatory and internal policy standards Provide supportive system-level tools in Salesforce, collections instruments, and payment platforms (eg, troubleshooting, change requests, UAT testing) Contribute to the creation of reports and insights concerning collections performance and risk trends

    What you'll bring

    + +5 years of experience in collection agency operations (first party network management experience preferred)

    + Profound knowledge of collections strategies, tools, and regulatory frameworks (eg, FDCPA, UDAAP)

    + Demonstrated ability to work collaboratively across internal departments and with external partners

    + Strong analytical capabilities and comfort utilizing data to identify issues and inform decisions

    + High attention to detail with the aptitude to manage multiple priorities in a fast-paced environment

    + Preferred: Experience with Salesforce, payment gateways, and dialer platforms

    + Experience with small business customers within the financial services sector

    + Advanced Excel and PowerPoint user

    + Must be proactive, detailed-oriented, and results-driven

    + Strong Communication and Presentation Skills

    How you will lead

    + Weekly/monthly/quarterly recovery performance trend analysis

    + Review and delivery of KPI and scorecard reporting to agency vendors and internal leadership

    + Support of market share decisions and inventory movement through data driven analytics

    + Capture and communicate optimal KPI trends and observations

    + Develop relationships with Credit Risk Analysts to improve on portfolio performance

    + Present analyzed results, gaps, and opportunities to Ops leadership Team

    + Utilize data analysis to explain issues and implications

    + Recommend workflow and workflow process improvement

    + Provide ad-hoc analysis as needed

    + Work collaboratively with internal and external business units to accomplish objectives, as assigned

    + Work on assignments of defined scope using judgment and initiative within

    + Confidence to Manage up

    + Ability to effectively communicate performance trends and opportunities to third party vendors

    + Effectively manage multiple priorities

     

    Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $ 126,000.00 - 170,000.00

     

    Southern California $ 115,500.00 - 156,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

     

    EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.