• Director of Marketing (Ops & Retail)

    Five Star Breaktime Solutions (Chattanooga, TN)


    Director of Marketing (Ops & Retail)TN, Chattanooga

     

    About the Role

     

    Five Star Breaktime Solutions is a leading provider of on-site food service, specializing in vending machines, micro-markets, and unattended retail. We are committed to delivering exceptional customer service and innovative solutions that create memorable breaktime experiences for our clients and consumers.

     

    We are seeking aDirector, Marketing (Ops & Retail)to lead the execution of strategies that enhance customer engagement, drive revenue growth, and strengthen brand perception. This role will focus on retail-focused (B2C) initiatives, including in-store promotions, mobile app growth, loyalty program development, and consumer engagement campaigns. The Director will work cross-functionally with other leaders to ensure marketing strategies align with company goals and support business retention and growth.

    Key Responsibilities

    + Partner with the VP of Marketing and the leadership team to design and execute annual marketing plans.

    + Collaborate with the (Sr.) Director, Brand & Design, to align and implement retail marketing strategies.

    + Work with Category Management to design promotions and consumer engagement strategies that drive same-store sales growth.

    + Oversee execution of retail promotions across digital signage, touchscreen POS devices, programmatic advertising, and merchandising.

    + Lead growth initiatives for the Five Star retail mobile app, including UI/UX improvements, adoption campaigns, and engagement programs.

    + Develop and manage retail loyalty program strategies, including structure, segmentation, and supplier partnerships.

    + Direct and manage projects that support client retention and improved customer experience.

    + Manage project planning, timelines, and resources to ensure timely and effective delivery.

    + Other duties, responsibilities, and projects as assigned.

     

    Education & Experience

     

    + Bachelor’s degree required (Business, Marketing, or related field).

    + Master’s degree preferred (not required).

    + Minimum 5 years of professional marketing experience.

    + Minimum 3 years of supervisory or management experience.

    + Experience in the convenience services or retail industry is preferred.

    + Proficiency in Microsoft Office Suite (SharePoint, PowerPoint, Excel).

    + Strong communication, organizational, and problem-solving skills.

    + Demonstrated experience in training, mentoring, and leading teams.

    Qualifications

    + Ability to manage multiple projects simultaneously and meet deadlines.

    + Strong listening and customer service orientation.

    + High levels of initiative, persistence, and self-direction.

    + Ability to pass a background check and drug screening.

     

    Why Join Five Star?

     

    + Competitive salary + bonus eligibility.

    + Comprehensive medical, dental, and vision insurance plans.

    + Voluntary HSA, FSA, life insurance, and disability coverage.

    + 401(k) retirement savings plan with company match.

    + Paid time off and holidays, with additional PTO earned through years of service.

    + Subsidized food, beverages, and snacks from breakroom markets.

    + Free on-site parking.

     

    Direct Reports

     

    + Marketing Manager (1)

    + Marketing Coordinators (2)

     

    EEO Statement

     

    Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

     

    Location - TN, Chattanooga - TN