• End-User Experience & Engagement Business Analyst

    Community Health Systems (Franklin, TN)


    Job Summary

    Community Health Systems is hiring an End-User Experience & Engagement Business Analyst to join our EHR Team. As the End-User Experience & Engagement Business Analyst, you will be responsible for the User research and feedback analysis, Engagement strategy and change management, User acceptance testing (UAT), Requirements Gathering, Super user program management, Performance monitoring and reporting, and Issue resolution and communication. You will work with internal and external stakeholders and partner to achieve business objectives. You will manage the complex projects in environments with a high degree of variability that require influence to achieve targeted outcomes. It is also important for you to be able to break down complex situations and communicate them effectively to external and internal project teams both electronically and verbally (which includes but not limited to leading and directing calls). You will understand and document complex technical communication.

    Essential Functions

    + End-User Experience & Engagement Business Analyst, you will be responsible for the User research and feedback analysis, Engagement strategy and change management, User acceptance testing (UAT), Requirements Gathering, Super user program management, Performance monitoring and reporting, and Issue resolution and communication. You will work with internal and external stakeholders and partner to achieve business objectives.

    + Manage the complex projects in environments with a high degree of variability that require influence to achieve targeted outcomes.

    + Define/Collaborate with the team to create the strategy and technology roadmap, in order to collaborate across teams of associates responsible for delivering the technical aspects of an implementation project.

    + Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.

    + As a key member of this team, you will work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity.

    + Additionally, you will facilitate and direct technical discovery and provide expertise based on the specific environment, while also establishing relationships with the goal of achieving high level satisfaction.

    Qualifications

    Required:

    + At least 3-5 years total combined related work experience or completed higher education, including:

    + At least 3 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience

    + At least 3 years additional work experience directly related to the duties of the job and/or completed higher education.

    Preferred:

    + 5-6 year’s experience working with Cerner Millennium

    + 3-5 year’s experience working with Multi-Tennant Clients

    + 3-5 year’s experience with Change Processes

    Equal Employment Opportunity

    This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.