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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for providing 24x7x365 Tier III technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.

Location

Work location:This is an onsite position with locations listed below. Candidates must have a valid driver's license and be willing/able to commute to the site in which they are based. This role may require on-call or emergency disaster recovery availability expectations.

• Dallas, TX: 3180 Irving Blvd., Dallas TX

The Main Responsibilities

• Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.

• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.

• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.

• Recommends solutions to increase network integrity and reliability through testing and evaluation.

• Assists program managers with maintenance schedules and evaluation of efficiency information.

• Provides mentoring for new hire engineers on equipment types / function and troubleshooting. Mentoring will also include CITS processes.

• Policy development.

What We Look For in a Candidate

Required Qualifications

• 7+ years of documented sound experience working with critical infrastructure, electrical and electronic systems (AC/DC power).

• Must have recognized leadership skills, effective communication skills, be able to perform extremely complex technical tasks, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.

• Ability to travel on short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.

• Effective verbal and written communication skills ensure specifications and expectations are being met.

• Maintain a positive attitude with internal customers and external parties.

• Strong working knowledge of Internet and computing skills.

• Provide guidance to team members.

• Valid driver's license and satisfactory driving record.

Preferred Qualifications

• Technical background with experience in a skilled trade.

• Mechanical or electrical course studies and/or certifications.

• Financial acumen and technical knowledge specifically in managing vendors and interpreting services required, billing for repairs, etc.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Onsite

Requisition #: 340000

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/15/2025