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Description

Introduction

Do you want to join an organization that invests in you as an Associate Unified Communications Engineer? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Associate Unified Communications Engineer like you to be a part of our team.

Job Summary and Qualifications

Job Summary:

Primary Purpose of the job

The Unified Communications Associate Engineer is responsible to perform routine unified communications telephony support to Unified Communications and services to include voice and video communication systems. Under general supervision is responsible for providing routine move add change requests as well as telephone programming to dial plans and dial route patterns. Responsible to respond to trouble tickets and work order requests to support customer requests for telephony and video support. Responsible for the programming and deployment of telephony endpoints and fax services. Utilizes software and hardware tools, identifies, and diagnoses routine to moderately complex problems and factors affecting network performance. Serves as Subject Matter Expert for telephony issues to support local facility staff for all unified communications issues. Follows established procedures for supporting business service applications, routers, switches, servers, circuits and other computer hardware infrastructure. Applies technical skills and procedures appropriate for the position.

General responsibilities:

• Install unified communication applications; internal/external servers, network hardware, and related infrastructure.

• Provide Move, Adds, and Changes for telephony request to include programming and deploying of end points.

• Support Voice Mail (Unity Connections) support for routine individual user requests

• Install, troubleshoot and maintain telephony infrastructure to support fax machines.

• Install, troubleshoot and maintain interface between Unified Communications infrastructure and facility overhead paging infrastructure.

• Install and maintain cabling plant infrastructure for Analog telephony installations that are supported on Unified Communications Infrastructure.

• Ability to comprehend and implement best practices for Unified Communications, analyze routine production problems and select corrective action.

• Interfaces with customers and senior engineers to collect, analyze and document requirements.

• Research error messages and use analytical and problem solving skills to take necessary corrective actions.

• Maintains unified communication architecture diagrams, problem documentation and actions taken.

• Customer service orientation: Asks questions in response to customer request for assistance on a day-to-day need. Updates customers on progress and solicits support and guidance as needed and refers customer request appropriately.

• Flexibility: Responds appropriately to changes in the work environment and emerging opportunities. Ask for criteria by which to reprioritize works. Seeking guidance to accommodate changes in circumstances and priority.

• Problem solving: Ask questions and look for data that helps to identify and differentiate the symptoms and root causes of everyday defined problems. Escalate issues appropriately.

• Attention to detail: Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions. Seeks guidance on the quality and degree of completion for completing tasks.

• Risk Management: Identifies risks as incidents occur within their own area of work. Take actions to prevent problems from recurring. Follow established risk-monitoring procedures.

• Vendor Management: Follows defined procedures when working with vendors and partners. Escalates questions and problems to the appropriate contacts.

• Foundation Architecture Knowledge: Knowledge of the existence of foundation architecture standards. Supports the need to adhere to standards. Ask for guidance to follow standards.

• Network Technology Knowledge: Applies basic principles of network technology. Assists in routine troubleshooting on components used in data and voice communications. Interprets simple component diagrams and seeks guidance from the appropriate contact to diagnose and resolve problems.

• Adheres to and supports HCA IT&S standards, policies and procedures.

• Maintains and protects confidentiality regarding all aspects of patient care and employee information.

• Adheres to Code of Conduct and Mission & Value Statement.

Description of Responsibility

Responsible ensure that work requests and incidents and completed in accordance with established SLAs. Escalates complex problems for unified communications problem to senior engineers and assists in resolving division and facility-wide incidents and problems. Provides excellent customer service, manages difficult or emotional customer situations, responds promptly to customer’s needs; responds to requests for service and assistance

Monitors unified communications infrastructure to ensure system reliability and availability and compliance with HCA standards and best practices. Collaborate with senior engineers and peer on support for unified communications infrastructure and develop ongoing best practices to support unified communications and support for related systems.

Responsible to work with facility leadership to support unified communications to meet business needs while controlling costs.

Update as built drawing and maintains documentation of installed unified communications infrastructure.

EXPERIENCE

Qualified candidates will have 1-3 years of relevant work experience required.

Expertise and familiarity needed in the following areas:

• Organizational Support – Follows policies and procedures

• Planning/Organizing – Prioritizes and plans work activities, uses time efficiently

• Dependability – Takes responsibility for own actions, responds to management direction, keeps commitments

• Quality – Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality

• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment

• Professionalism – Approaches others in a tactful manner, reacts well under pressure

• Adaptability – Adapts to change, manages competing demands; Changes approach or method to best fit

• situation; Able to deal with delays, or unexpected events.

• Strong troubleshooting skills and a basic understanding of core networking technologies; knowledge of basic routing and switching

• Foundation knowledge of legacy telecom to include PBX administration and configuration.

• Foundational knowledge regarding network design and the different protocols to include routing and switching technologies

• Foundational knowledge for unified communications with some knowledge of Cisco Voice over IP Telephony to include Call Manager, Unity Connections, Emergency Responder, Presence, Expressway.

SPECIAL QUALIFICATIONS:

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Some after-hours work will be required occasionally. Office environment but at times it may include patient care settings. Must be able to lift server components to build, rack and configure servers, ability to lift up to 50 lbs.

Some travel is optional.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Associate Unified Communications Engineer opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.