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WORKFORCE CONSULTANT (Claims Specialist)

Posting Begin Date: 2025/09/29

Posting End Date: 2025/10/14

Category: Customer Service

Work Type: Full Time

Minimum Salary: 21.25

Maximum Salary: 21.25

Pay Rate Type: Hourly

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Labor supports individuals through career transitions, determine benefit eligibility, connect employers with works and oversee tax and labor law compliance.

The Unemployment Insurance (UI) division at the IDOL is currently recruiting for multiple full-time Claims Specialists (Workforce Consultant). These positions will be located in the UI central office in Boise. These positions are instrumental in administering and navigating Idaho's unemployment benefits program. The ideal candidates will have strong oral communications skills, excellent problem-solving and organizational skills, high tolerance to stress, can work independently and has ability to work proficiently with computers and software programs.

For questions regarding this position, please contact Dustin Mayo ([email protected]).

The ability to speak and read both Spanish and English fluently is preferred, but not a requirement for this position.

Applicants selected for this position will be required to pass a background check.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Previous applications for this position will not be considered for this vacancy.

To learn more about the Idaho Department of Labor, please visit our website at: www.labor.idaho.gov

Example of Duties:

+ Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.

+ Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.

+ Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.

+ Provide technical assistance on filing a claim or take staff assisted claims where requested.

+ Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.

+ Data enter weekly certifications and respond to incoming emails.

+ Visit businesses for rapid response efforts, mass layoffs, or to provide mobile claims filing.

MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. You must attach a resume, work history and references to your application. Your resume and work history must clearly reflect how you meet the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

+ Experience conducting interviews and documenting information. Typically requires one year of experience OR six months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications sills was clearly emphasized.

+ Experience assisting emotional, difficult or confrontational people and individuals from varying socio/economic/cultural backgrounds. Typically requires one year of work experience assisting emotional, difficult or confrontational people.

+ Experience determining and explaining eligibility or qualifications for programs and services. Typically requires at least six months of work experience determining eligibility or qualifications for programs and services.

+ Experience preparing professional written communication. Typically requires six months of work experience preparing professional written communication, including the creation of letters and other correspondence OR six credit hours college coursework in related field.

+ Experience using computer applications. Typically requires six months of experience using computer applications, including experience using Microsoft Office Suite.

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

+ One of the top 5 retirement systems in the Nation (PERSI (https://www.persi.idaho.gov/) ) that offers a defined lifetime benefit at retirement

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Medical, vision, and dental insurance (https://ogi.idaho.gov/) benefits that become effective first of the month following your hire date. All contributions can be pre-tax

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Life insurance for self, spouse, and children

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program (https://ogi.idaho.gov/counseling/)

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.