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Salary: 18.98-25.83 USD

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: CWA Local 1133

Exempt from Overtime: Exempt: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours:

11:00 a.m.- 7:00 p.m. with weekend and holiday rotation. May flex to an earlier start based on the needs of the department

Summary:

The primary responsibility of a Lead Patient Access associate is to represent Catholic Health (CH) and serve as a front line liaison to our patients and associates in a friendly, positive, effective manner. The Lead oversees the daily/evening operations in the delivery of care to inpatient and outpatient populations in the Admissions/Patient Registration/ER Areas. As a member of the team, the lead provides insight in the planning, coordination, operation of all Patient Access Services. The Lead Patient Access associate assists the supervisor in ensuring that the associates adhere to department, Hospital and Catholic Health System policy along with assistance with schedule development. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the need of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.

Catholic Health has multiple locations across its system and leads may be required to fill vacancies in other ministry locations as needed.

Responsibilities:

EDUCATION

+ High School graduate or equivalent

EXPERIENCE

+ A minimum of one (1) year medical office experience required

+ A minimum of two (2) years of hospital registration based in a hospital emergency room setting

KNOWLEDGE, SKILL AND ABILITY

+ Exceptional Customer Service Skills with Strong Focus on Service Excellence

+ Strong Team Leadership Skills

+ Strong written and verbal communication skills

+ Strong organizational skills

+ Demonstrated problem solving skills

+ Proficient in Microsoft Office

+ Medical terminology background and strong insurance background required. Knowledge of ICD-10 coding, physician orders, medical necessity ABN regulations

+ Must demonstrate strong service-oriented behavior and serve as a role model to others

+ Must possess general office skills, including but not limited to computer/keyboarding, fax machines and typing at least 35 wpm and demonstrated computer proficiency

+ Familiarity with insurance plans, such as Medicare, Medicaid, private and commercial is required

+ Familiarity with insurance eligibility tools such as HDX, HealtheNet, Omni Pro, ePaces, and any other online tools

+ Able to multitask

REQNUMBER: 39810