"Alerted.org

Adecco is currently assisting a local Nonprofit recruit for a Customer Service Rep. in the Honolulu HI area. This Customer Service position is part time, 20 hours per week with starting pay rates of $19.00 per hour. For instant consideration for this Customer Service position, Apply Now! This is a three-month project with a possible extension.

Requirements:

+ Assist, research and follow-up with interpreters, vendors, customers, and community partners with requests, concerns, inquiries, and questions.

+ Maintains accurate records and assists in the coordination of all quotes, new customers/agencies, and unverified appointments.

+ Address customers’ needs on the phone and through email in a courteous, professional manner. Able to retrieve and return voicemail messages and emails timely.

+ Review, process, and dispatch all requests that are made by phone, email, and fax. Able to pull and verify data accuracy for reports.

+ Verify accuracy for scheduling of interpreters for customers (i.e. duplicate jobs, missing information, and pending jobs) and ensure that appointments are dispatched, rescheduled, and processed accordingly.

+ Conduct Interpreter Survey Forms with customers.

+ File paperwork to appropriate files and/or folders.

+ Assists the Program Coordinator/Director of Operations as needed.

Skills:

Qualifications:

+ Microsoft software

+ Detail oriented

+ Phone etiquette skills

+ Customer service skills

+ Ability to work directly and collaboratively with diverse people

+ Effective Communication skills

+ Fast Learner

Parking provided or located on The Bus route.

**Pay Details:** $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.