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Title Code: 30COM033

Role Title: Assistant Shelter Manager

FLSA Status: Non-Exempt

Union Status: None

Job Level: 30

Department: 21 – Community Services

Pay Range: $24.52 to $33.17 per hour

Reports To: Shelter Manager

Supervisory Responsibilities: Yes

Revision Date: 8/11/2025

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Assistant Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The Assistant Shelter Manager provides a constant presence for the families residing at the Shelter by ensuring their needs are met and that the Shelter is a clean, healthy, and safe place. Working in coordination and under the supervision of Shelter Manager, the position always provides a professional presence, ensuring that scheduling, rotations, crisis management, customer service, security, food service, clothing, toiletries, medical care and referrals is coordinated day to day as needed.

Essential Duties and Responsibilities:

+ The Assistant Shelter Manager serves as an onsite staff presence to families residing in the Shelter and assists in coordinating shelter resources to ensure all client needs are met

+ Monitor the shelter space for cleanliness, safety and supply stocks at regular intervals throughout the shift. This may include, but is not limited to, monitoring the safety of the building, including checking doors and windows, tracking the residents entering and exiting the Shelter, and ensuring that all areas of the Shelter are adequately stocked

+ The Assistant Shelter Manager ensure that all residents are abiding by shelter rules and enforce the rules as necessary

+ In coordination with site staff, oversee the upkeep of the Shelter, making sure the shelter is clean and orderly, and residents are safe

+ Maintain inventory of all shelter supplies including procurement and purchasing

+ Ensure all front office procedures are properly implemented and followed, including the use of room keys, donations, vendor visitors etc.

+ Maintain all binders and forms necessary for shelter operations including but not limited to emergency forms, sign ins/outs, and incident reporting

+ The Assistant Shelter Manager maintain an accurate log of the activities in the house

+ Ensure that all transportation utilized by residents is properly recorded and communicated

+ The Assistant Shelter Manager respond to crises, with back-up from the Shelter Manager and/or the Director of Shelter Operations

+ Provide supervision and accountability for direct service delivery for all Shift Leader and Support Workers

+ Attending all DHCD meetings and training, as needed, determined by the Shelter Director

+ Other duties as assigned by the Shelter Manager and Director of Shelter Operations

Required Qualifications and Skills:

+ Must be 18 years or older

+ High school diploma, GED or equivalent

+ 5 years’ experience in the human service field

+ Training in CPR and First Aid

+ Ability to demonstrate compassion and the ability to understand of the needs of homeless families

+ Strong communication skills and the ability to set limits in a fair and supportive way

+ Ability to think creatively and respond to crises quickly and calmly

+ Ability to maintain a polite and professional demeanor at all times

+ Strong organizational skills

+ Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care

+ Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds

+ Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner

+ Preferred multi-lingual or bilingual abilities

+ Adaptable in the face of conflict with multiple and changing priorities

+ Must have unrestricted work authorization to work in the United States

Physical Requirements:

+ Ability to move throughout the facility to conduct regular rounds and room checks, including at locations with stair-only access

+ Must be able to ascend and descend multiple flights of stairs regularly

+ Ability to move safely throughout worksites for extended periods of time during a shift

+ Ability to bend, kneel, crouch, and reach as needed to perform room inspections, support shelter operations, and respond to client needs

+ Ability to lift and carry up to 30 pounds

+ Must be able to perform tasks that involve physical movement, such as setting up rooms, moving light furniture, or supporting emergency protocols

+ Visual and auditory acuity sufficient to monitor client activity and ensure a safe shelter environment

+ Ability to respond quickly in emergencies, including the ability to move swiftly throughout the building

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $24.52 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

+ Health, Dental, and Vision Insurance

+ Company Paid Life Insurance and Long-Term Disability

+ Flexible Spending Accounts

+ 15 Paid Vacation Days

+ 12 Paid Sick Days

+ 13 Paid Holidays

+ Hybrid Work Opportunities

+ Student Loan Forgiveness Assistance

+ Tuition Remission

+ Pet Insurance

+ Employee Discounts

+ Professional Development Opportunities

+ On-Demand early pay access

+ Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.