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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position (2-3 sentences)

Works directly with the Clinical Coordinator, Site Coordinator and Rehab Manager to oversee all front office procedures and operations are performed accurately, timely and in a professional manner. Must provide the highest level of customer service and professionalism to patients and co-workers. Proficient in current software and maintains daily, weekly, monthly tasks and reports. Works closely with all members of the team to achieve financial and program objectives. Helps to establish a work environment that allows for the recruitment and retention of clinical and administrative staff; implement strategies to exceed world class status with employee engagement.

Essential Job Functions

+ Manage and work internal/external referrals in a timely manner, via referral WQ, fax and phone. Ensure that all front office support staff are also trained, working and maintaining referrals daily.

+ Pre- register and register all accounts on the DAR, assign HAR’s, verify insurance benefits and eligibility, document benefits in the Benefit Collection tab within Epic and create an Estimate for the patient as needed. Reviews benefit information with the patient prior to scheduling follow up visits.

+ Answer the phone in a courteous manner, collect copays and document collections, deposits, maintain medical records and keeping patient files up to date and accurate by scanning all required documents into the documents tab upon registration and the media manager upon discharge.

+ Obtain authorizations and track visits along with any additional documentation in accordance with requirements of insurance companies and contracted clients.

+ Working collaboratively with the Rehab Patient Access Supervisory team to resolve registration errors and unbilled accounts through patient WQ’s, emails and other communication methods adopted by BSMH.

+ Creating, editing, updating and building the therapist and patient schedules to maximize efficiency and minimize downtime

+ Assists in the preparation of monthly reports on a regular basis and as requested.

+ Maintains confidentiality working with all patient accounts, insurance and financial information at all times to comply with HIPPA guidelines and protect patient data privacy.

+ Maintain Joint Commission standards at all times.

+ Listen effectively to patient complaints and collect detailed information to assist Supervisor/Manager/Director with resolutions and identifying trends.

+ This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation, including working other OP Rehab clinics.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Minimum Qualifications

Minimum Years and Type of Experience:

2-3 year of medical office experience preferred but not required. Must be knowledgeable of insurance terminology, verification and authorization requirements, administrative practices, procedures and guidelines.

Other Knowledge, Skills and Abilities** **Required:

Ideal candidates will have experience with data entry, knowledge of medical terminology preferred but not required.

Other Knowledge, Skills and Abilities** **Preferred:

Must possess organizational, verbal communication and strong interpersonal skills. Demonstrates a high level of integrity, trust and displays exceptional customer service. Ability to multitask in a fast-paced environment.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]