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Proven experience as a Business Analyst in mortgage banking or financial IT, preferably working directly with Empower LOS.

Strong understanding of residential mortgage origination processes

Proficiency with LOS configuration, workflow automation, process mapping, technical documentation, and UAT.

Excellent communication and collaboration skills with technical and non-technical teams.

Familiarity with compliance (TRID, RESPA, HMDA), mortgage documentation, data integration, and vendor systems.

Analyze, map, and document mortgage business processes for loan origination using Empower LOS.

Gather, review, and translate business requirements from stakeholders into technical Empower LOS configuration or development specifications.

Configure the Empower LOS system, including workflows, user permissions, automated task triggers, document management, compliance checks, and reporting.

Lead or support Empower LOS implementation or optimization projects, including migration from legacy platforms, new feature launches, and integrations.

Act as the liaison between origination teams, IT/development, and vendor support, ensuring accurate communication of requirements and prompt troubleshooting.

Perform testing and validation of Empower LOS updates, enhancements, and fixes to ensure they meet business needs and regulatory standards.

Deliver training, documentation, and process guides to origination staff for new LOS features, regulatory changes, and best practices. Familiarity with Azure Dev Ops, JIRA and Confluence.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.