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Programs Manager (Neighborhood Services Manager)

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Programs Manager (Neighborhood Services Manager)

Salary

$64,296.15 - $70,725.00 Annually

Location

VA 23502, VA

Job Type

Permanent Full-time

Job Number

13511

Department

Neighborhood Services

Division

Neighborhood Engagement

Opening Date

09/26/2025

Closing Date

10/6/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Department of Neighborhood Services promotes the social, physical and economic resilience of Norfolk communities by engaging residents, neighborhood organizations and businesses and working with them to improve the quality of life in their neighborhoods.

The Bureau of Neighborhood Engagement focuses on:

+ Encouraging and supporting civic participation,

+ Community partnerships,

+ Accessibility to city services,

+ Developing organizational and leadership capacity within resident organizations

The Programs Manager will be responsible for providing leadership and oversight for administrative functions of the bureau. Work involves assisting in the management and administration of Neighborhood Engagement programs, policy formulation and service delivery, supporting the coordination of training and development needs of staff, and assistance with the implementation of strategic plans. The Programs Manager will be responsible for managing the bureau’s program areas. Work involves the planning, implementation, operation and accountability of programs, interpreting program data and information, and coordinating personnel and program activities. This role offers the opportunity to connect with Norfolk’s neighborhoods and collaborate with other city departments and external organizations to create strategies and initiatives that support socially resilient neighborhoods.

Department Hiring Salary Range: $64,296 - $70,725

Essential Functions

Essential functions include but are not limited to:

+ Supervise a team of Neighborhood Development Specialists

+ Foster leadership and organizational capacity of residents, civic leagues, and other community-based organizations by coordinating ongoing Neighbors Building Neighborhoods (NBN) initiatives including the NBN Academy, NBN Summer Mixer, and other NBN activities as needed.

+ Assist the Bureau Manager with the selection, training, and supervision of new hires and existing staff to ensure consistent, uniform, and continuous delivery of services based on the City’s mission, the department’s mission, and furtherance of the bureaus’ C3 model (Consult, Communicate and Connect).

+ Create monthly, quarterly, and annual reports and metrics for the bureau’s programs.

+ Serve as the bureau’s liaison in the development of annual and ad-hoc reports, strategic plans and presentations for the Department of Neighborhood Services.

+ Maintain an NBN database to track NBN Academy courses, participants, attendance, participation hours, evaluations, and events.

+ Assist in the creation and implementation of bureau’s performance measures and monitors bureau’s programs for compliance.

+ Research best practices and other relevant information related to civic engagement, neighborhood revitalization, community development, etc.

+ Work as part of the bureau’s leadership team to coordinate staff and program activities by assisting in employee selection and evaluations, assigning special projects, setting expectations, and recommending training and staff development.

+ Assist in reviewing and monitoring Neighborhood Engagement initiatives including Block-by-Block Pride Grants, NBN Academy, and neighborhood strategic goal development for program effectiveness and efficiency.

+ Serve as one of two primary supervisors in the Bureau Manager's absence.

+ Attend weekend and evening meetings and activities as appropriate to connect with neighborhoods, advance the department’s mission, and support team members.

+ Other duties as assigned

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Required:

+ Three years of experience in community development, community engagement, and/or community outreach.

The preferred candidate will possess major college coursework in Public Administration, Urban Studies, Human Services, Sociology, or other related areas of study.

Additional Information & Requirements

+ Valid Driver's License required.

+ Neighbor Works, community engagement credentialing, or equivalent certifications.

Working Hours:

+ Monday - Friday, 8:30am to 5:00pm; some evenings and weekends are required.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

Please state the major college coursework in Public Administration, Urban Studies, Human Services, Sociology, or other related areas of study. If you do not have any major college coursework in these fields, or other related areas of study, please type N/A.

05

How many years of experience do you have in supporting socially resilient neighborhoods?

+ No experience

+ Less than 3 years of experience

+ 3 to 4 years of experience

+ 4 to 5 years of experience

+ More than 5 years of experience

06

Please list any certification/licenses you possess that you believe would be relevant to the Programs Manager position. If you do not have any certifications/licenses, please type N/A.

07

Please describe your experience in a supervisory role, including the number of subordinates supervised, training employees, and working in a team.

08

Please describe your experience working with community groups to support socially resilient neighborhoods, developing training and educational opportunities for residents, engaging in high-level inter-agency collaborations, and creating promotional materials such as presentations and fliers. If you do not have experience in any of these areas, please indicate N/A.

09

Please describe your experience developing and planning audience appropriate training and educational opportunities for residents. If you do not have experience developing and planning training and educational opportunities, please type N/A.

10

Please describe your project coordination and/or management experience, including the type of projects managed and the average budget maintained. If you do not have any project coordination and/or management experience, please type N/A.

11

Please describe and give examples of your experience working with spreadsheets and data management software. If you do not have experience working with spreadsheets and/or data management software, please type N/A.

12

The expected hiring salary for this position is $64,296 - $70,725. Are you willing to accept a salary within this range?

+ Yes

+ No

13

Do you have a valid driver's license?

+ Yes

+ No

14

This position requires evening hours and weekend work for public and resident related events. Are you willing and able to work nights and weekends as appropriate to connect with neighborhoods, advance the department’s mission, and support team members?

+ Yes

+ No

15

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

16

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

17

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

18

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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