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Therma, a Legence company

For over 50 years, Therma (https://www.therma.com/) has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

Position Overview

Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Temporary IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of the San Jose Region supporting various San Jose offices.

Role & Responsibilities:

• Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.

• Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.

• Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.

• Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices.

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

• Assist all our users with any logged IT-related incident when called upon.

• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

• Accurately record, update, and document requests using the IT service desk system (ServiceNow).

• Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.

• Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.

• Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.

• Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

• Be a highly motivated team player with the skills and ability to manage changing priorities.

• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.

• Other duties as assigned

Qualifications / Requirements:

• Associate's degree in Information Technology or equivalent experience.

• 3+ years of experience within the information technology field, including but not limited to PC and mobile device support.

• Experience with the following technologies:

• Dell Desktops and Laptops

• Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint

• Apple and Android Tablets and Phones

• Problem-solving skills and the ability to troubleshoot IT issues.

• Verbal and written communication skills.

• Ability to work independently and as part of a team.

• Willingness to learn and adapt to new technologies and processes.

• Customer-focused attitude with a commitment to providing high-quality service.

• Experience with mobile device encryption implementation and management is preferred.

• Experience with IP security camera and video recording server management is preferred

We are unable to provide immigration sponsorship for this position.

\#LI-JS1 #LI-Onsite

About Legence

Legence (https://www.wearelegence.com/) (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview

**Time Off Benefits** : Paid sick leave.

Reasonable Accommodations

If you need assistance or accommodations during the application or interview process, please contact us at [email protected] or your dedicated recruiter with the job title and requisition number.

Third-Party Recruiting Disclaimer

Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations

Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law

Job Details

Pay Type** **Hourly

Education Level** **Bachelor’s Degree