• Desktop Specialist - Tier 2

    Insight Global (Chicago, IL)


    Job Description

    This role focuses on delivering high-touch, White Glove IT support within a fast-paced financial environment. Responsibilities include resolving Level 2 technical issues across software, hardware, and network systems, while mentoring Level 1 technicians on escalated tickets. The technician will troubleshoot desktops, laptops, mobile devices, and peripherals; manage installations and upgrades of operating systems and applications; and oversee Active Directory accounts and group policies. Strong collaboration with network, systems, and security teams is essential for resolving complex issues. The role also includes remote support, participation in on-call rotations, and maintaining compliance with IT policies and security standards. Exceptional communication, responsiveness, and professionalism are key to providing the elevated support experience expected in this setting.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

    • 2–4 years of IT support experience, with at least 1 year in a Level 2 or equivalent role.

    • Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common business applications.

    • Experience with Active Directory, Exchange/Outlook, remote desktop tools, and ticketing systems.

    • Basic understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

    • Excellent problem-solving skills and ability to work under pressure.

    • Strong communication and interpersonal skills. • Relevant certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.