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Job Summary

Senior Technical Product Manager AI for Patient Experience (TPM Sr)

Lead the future of healthcare innovation.

The Novant Health Institute for Innovation and AI is seeking a Senior Technical Product Manager (TPM Sr) to lead the delivery of world-class, Artificial Intelligence (AI) products that transform healthcare. This strategic thinking and hands-on leader will eliminate barriers, deliver a highly personalized experience, ensure patients feel truly understood and compassionately cared for, and simplify engagement with Novant Health and its care teams. This role is ideal for candidates who have experience identifying critical pain points within the patient care journey, leading the design of targeted solutions to address these challenges, and successfully developing and implementing a product that significantly enhances the overall patient experience.

Schedule: 8:00AM – 5:00PM

Department: Institute for Innovation and AI

Why join the Institute for Innovation and AI team?

+ Join a mission-driven team committed to improving lives through technology.

+ Work on meaningful products that make a real difference in healthcare.

+ Collaborate with top talent in a supportive, innovative environment.

+ Enjoy competitive compensation, benefits, and professional growth opportunities.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Security & Compliance Responsibilities

+ As part of the Transformation Office, you will:

+ Ensure AI Trust & Safety for your products throughout their lifecycle.

+ Understand and enforce principles of industry AI Risk Management frameworks such as CHAI, NIST, OWASP, and others.

+ Recognize and respond appropriately to potential AI risk incidents.

What You’ll Do

+ Using “AI-Native” solutions, reimagine the end-to-end Care Journey for Novant Health’s ~2 million annual patients.

+ Develop and drive a customer-focused, outcomes-oriented product vision and strategy across multiple products in the Care Journey.

+ Leverage your prior experience and “lessons learned” building patient-facing mobile and/or web applications, AI-driven products, and personalization and/or recommendation engines.

+ Successfully launch Beta and v1 products in a complex, fast-paced environment by demonstrating with data your products’ measurable impact and outcomes.

Education: 4 Year / Bachelor’s degree in a related field, required. Graduate Degree - MBA or related field, preferred. (If no bachelor's degree, will accept eight (8) years of experience in Technology Product Management.)

Experience: Minimum five years in Technology Product Management, required (minimum eight years of experience if no bachelor's degree). One year Healthcare or related, required.

Additional Skills (required):

+ Product Lifecycle Experience: Full Product Development Lifecycle experience is required, including the ability to share specific examples of how experience supported but not limited to, the following: worked with customers and dove deep with data to understand customer problems and business opportunities, defined the product strategy that solved customer needs; prototyped or experimented to learn, address risks, verify assumptions, and obtain early customer feedback; prioritized and launched products that targeted specific outcomes; measured product performance against target outcomes, and made needed adjustments in follow-on iterations.

+ Product Skills & Successes: Provide examples that demonstrate TPM Sr level work, such as:

+ Products shipped:

+ Who it’s for (customers/users/personas)

+ What it does (features/capabilities)

+ Why it matters (value/what problem it solves)

+ Outcomes delivered:

+ How many users impacted / How and how much impact

+ What new capabilities enabled / What new value created that didn’t exist before

+ What metrics moved the needle on (e.g., usage up XX%; adoption up YY%; conversions up ZZ%; time/steps saved by QQ%; etc.)

+ Product Decisions:

+ Examples of customer input and feedback via XYZ methods

+ Examples of strong command of the market and investment recommendations via…

+ How prioritized roadmap/features/tradeoffs by…

+ How justified/defended decisions with…

+ How inspired and led the Product Team: Example of Product “North Star” by…

+ How incorporated the ideas and expertise of key stakeholders by…

+ How understood team member challenges and cleared roadblocks by…

+ How painted a clear picture of what success looks like via…

+ How ensured team was on-track and/or made adjustments by…

+ Technical Experience: Proven experience delivering cloud-native technology products such as APIs, microservices, ML/AI-driven workflows, personalization or recommendation engines, big data pipelines, everything-as-code, everything-as-a-service, etc. is essential. Extensive mobile or web application product development is also relevant. Solid familiarity with modern security best practices. Experience using product telemetry and observability.

Additional Skills (preferred):

Product Management Certification: Product-related certifications are not required but can provide awareness of common delivery frameworks (e.g., CSM, CSPO, PMP, Agile SAFe, etc.). As a successful Sr. TPM, you are able to provide specific examples of how various frameworks have both helped and hampered your product teams. With this knowledge at-hand, you can also articulate your preferred product delivery processes, culture, and tools … and why. Experience with User-Centered Design (IxDF), Design Thinking (IDEO U), Behavioral Economics (Irrational Labs), and/or Silicon Valley Product Group (SVPG) methodologies is a huge plus!

Job Opening ID

41953