• Remote Benefit Program Specialist

    TEKsystems (Charlotte, NC)


    Job Posting: Remote Benefit Program Specialist (Remote, Contract)

     

    Contract Length: 4 months (December 1, 2025 – March 31, 2026)

     

    Start Date: December 1, 2025

     

    Training Period: December 1 – February 1 (8 weeks, no PTO allowed during training)

     

    Employment Type: Contract

    About the Role

    This is a fast-paced, short-term project requiring exceptional customer service and empathy skills. Agents will handle 60–100 inbound calls per day, with an average handle time of 6 minutes.

    Calls will include:

    + Enrollment status

    + Medication shipment status

    + General patient inquiries

    + Outreach for missing information

    + Safety/adverse event reporting

    Key Responsibilities

    + Serve as the primary point of contact for patients and providers

    + Provide operational and reimbursement support

    + Own issues and remove barriers to therapy access

    + Manage high-volume inbound calls with professionalism and empathy

    + Ensure 100% call quality and compliance

    + Perform accurate data entry in program tracking systems

    Qualifications

    Required:

    + Previous inbound call center experience

    + Experience handling high call volumes

    + Strong customer service and communication skills

    + Ability to sit and talk for extended periods

    + Availability for full training period (no PTO during training)

    Preferred:

    + Familiarity with medical terminology

    + Experience with safety/adverse event reporting

    Additional Information

    + Heavy call volume expected from February to March

    + Limited time off post-training due to project demands

    + Candidates must be self-starters, detail-oriented, and comfortable working independently in a remote environment

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Oct 10, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.