• Patient Services Agent

    TEKsystems (West Hollywood, CA)


    Job Summary:

    The Patient Access Representative / Call Center Agent is responsible for managing all aspects of patient admissions and registration. This includes securing accurate demographic and financial information, verifying insurance eligibility (government and non-government), processing Workers Compensation claims, and collecting required payments such as co-pays, deductibles, and cash packages.

    Key Responsibilities:

    + Perform patient registration and pre-registration activities with precision and confidentiality

    + Verify insurance coverage and eligibility for government, non-government, and Workers Compensation plans

    + Collect and process patient payments including co-pays, deductibles, and cash packages

    + Handle high-volume, multi-line telephone calls in a healthcare call center environment

    + Provide exceptional customer service to patients and internal stakeholders

    + Maintain accurate and up-to-date records in EPIC scheduling system

    Required Skills:

    + Call center operations

    + Customer service excellence

    + EPIC scheduling system proficiency

    Qualifications:

    + Minimum of two (2) years of experience in a healthcare setting

    + Proven experience with EPIC, specifically scheduling functionality

    + Demonstrated ability to manage high-volume calls in a fast-paced healthcare call center

    Pay and Benefits

    The pay range for this position is $23.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in West Hollywood,CA.

     

    Application Deadline

     

    This position is anticipated to close on Oct 14, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.